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Business Profile

Ecommerce

Misfits Market

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see

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Misfits Market has 3 locations, listed below.

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    Customer Complaints Summary

    • 472 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had thought I had cancelled my subscription months ago, only to find that I had only paused it. To my surprise, I got an email today stating that I had a confirmed order and that my account had been charged $72.35. I never confirmed that I wanted that order or the items in the order, but I was still charged and have no way of cancelling an order I do not want (and frankly can not afford). I have attempted to cancel my account, which appears to have been done correctly, but I am unable to remove my shipping or card info. I have also reached out asking for them to cancel the order and to completely delete my account from their website but have received no response. Their FAQ states that once an order is placed, there is nothing that can be done to stop it. However, I feel that it is scammy to send an order to an account that hasn't been active for months.

      Business Response

      Date: 07/11/2025

      Hiya,

      Thanks for contacting us via your review. We're so sorry to hear of the stressful experience!

      Taking a look into your account history, it doesn't look like the account was initially cancelled, rather it was placed on a temporary hold. When that hold is about to expire, we'll send out an email to give you a heads up. We see that our ************* Team has responded to your email and refunded this order in full. They've cancelled your subscription as well so no additional orders are scheduled. 

      We hope this was helpful but please let the team know if you need anything else!

      Best,

      Misfits Market

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a charge go through to the wrong card and the wrong address. I am aware that I should have emptied my card before the deadline, but I have attempted to contact Misfits many times and have received no response. I need this charge reversed immediately, and their response time has been very poor. There is no way to call them or ensure that they see my messages in a timely way. The order went through 6 hours ago and I have been reaching out as of 3 hours ago. I need this dealt with immediately or they will be sending a box to an address that nobody lives at and have taken my money.

      Business Response

      Date: 07/08/2025

      Hi there,

      Thanks for sharing your review with us. So sorry the wrong payment was on file for this order. We see that you emailed in this morning and our team responded to you with a resolution. They've cancelled this order and the pending charge, as well as the full subscription. You have no current pending orders. If you need anything else, please respond directly to their email. Thanks so much!

      Best,

      Misfits Market

      Customer Answer

      Date: 07/15/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Eden Sondern

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only wanted to see the prices and assortment of products. I did not expect this scammy, predatory service to start charging me 1t 3:30 in the morning. I even went and removed all the products from basket once and now it is still being sent.I should have seen a big red flag when I had to enter my credit card only to check prices.I want my money back and I will dispute charges if I dont.

      Business Response

      Date: 07/08/2025

      Hi there,

      Thanks for sharing your experience with us. We're so sorry to hear that it was a stressful one!

      We strive to make our subscription service clear during the sign-up process and with our 'Welcome' email. Each week, we'll curate a box for you in your online account. You're welcome to skip, customize, or leave the order as is. Since this order wasn't skipped, it went through as scheduled. Since this order wasn't an intentional one, we'd love to make this right for you. Please send our ************* Team a message here : *************************************************************** and we'd be happy to help.

      Thanks,

      Misfits Market

      Customer Answer

      Date: 07/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* ********

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misfits Market auto charged my card for a cart full of items that I never filled myself.

      Business Response

      Date: 07/08/2025

      Hi ****,

      Thanks for taking the time to share your experience with us. We're so sorry for any confusion and we're happy to clarify.

      Misfits Market is a weekly subscription service. Each week we'll curate a box for your and you're welcome to skip, customize, or leave it as is. Since this order wasn't skipped, it went through as scheduled. Looking at your account history, we see that our team respond to your email from today and they've already cancelled this order and charge. If you have any questions, please feel free to respond directly to their email.

      Best,

      Misfits Market

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to simply browse. I was told that I would not be charged. Then, days later, I was charged in the early morning hours. I just want a refund and I do not want the product. I contacted the support but havent heard back.

      Business Response

      Date: 07/11/2025

      Hi there,

      Thanks for sharing your experience with us. We're so sorry to hear of the unexpected order! We're here to help.

      Misfits Market is a weekly subscription service where we curate an order for you to customize, ***** or leave as is. Since this order wasn't skipped, it went through as scheduled. Having said that, we see that our team responded to your 7/8 email on 7/8 itself and they've refunded this order in full. They've highlighted how our service works and an alternate option with our Flex Plan. If you have any additional questions or concerns, please respond directly to their email for the quickest response!

      Thanks so much,

      Misfits Market

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scroll through Misfits website curious about their packages when I seen the prices. I was not impressed so I did not submit any authorization for payment. Nor did I agree to receiving any boxes from them. However, I received a charge on my bank account and an email stating that my package is on the way which I did not authorize. I have tried to reach out to misfit. Through their website and was told, I will receive a response via email with my concern. I did these 3 times and never got an email. Also, there is no phone number to reach their customer service regarding my complaint. I want my money back asap

      Business Response

      Date: 07/08/2025

      Hi there,

      Thanks for taking the time to share your experience with us. We're so sorry to hear about the frustration this caused! While we are a subscription service, customers are always welcome to skip any upcoming orders through their online account. Each week, we curate an order for you, which you can customize, ***** or leave as is. Since this particular order wasnt skipped, it was processed as scheduled. If a subscription model doesnt quite fit your needs, we also offer a Flex Plan as an alternative.
      Looking at your account history, we see that our team has already responded to your email, refunded this order, and fully cancelled your account. There are no future orders scheduled. If you need anything else, please feel free to let us know. We're here to help!

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first order from Misfits was only partially delivered. I reached out to customer service on their app and its been several days since I have heard a response.I hate that Ive spent money on something that will never show up and I dont know if Ill ever get it back. It is extremely frustrating to not feel like there is no one caring for customer issues.

      Business Response

      Date: 06/23/2025

      Hi Catherine,

      Thanks for taking the time to share your experience with us.

      We're truly sorry to hear that we missed some essential groceries and our response took longer than expected. Our Customer Care Team aims to respond to all queries sent in via our contact form within 24 hours. We see that the team responded to your email on June 19th and we've since refunded the charges for the missing items you'd listed. Customers should be able to rely on us to get all of their expected groceries delivered and we can understand this experience being disappointing. We've shared this feedback with our Packing Team so that we can look into what went wrong here. We appreciate the opportunity to learn from this mishap and are looking forward to improving the shopping experience.

      If we can help with any additional concerns, please feel free to respond directly to the team's email. We're here to help!

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was cancelled with no explanation. I have reached out to them multiple times and never gotten a response. There is no way to contact them other than through their support page by sending a message

      Business Response

      Date: 06/23/2025

      Hi Cynthia,

      Thanks for reaching out with your review. We're so sorry to hear that your order never made it to you! 

      Taking a look at your online account, we see that you emailed in on 6/19/25 and our Customer Care Team responded the same day letting you know that, unfortunately, our delivery partner let us know that your order was damaged in transit and may have been discarded. We're truly sorry that happened! You should be able to depend on us to get your weekly groceries and we can understand this being frustrating. Our team has refunded this order in full and we're digging into what went wrong with this order. We want to ensure this doesn't happen again and appreciate your letting us know.

      If you need anything else, please don't hesitate to respond directly to our team's email. We're here to help!

      Thanks again,

      Misfits Market

       

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at the services provided by Misfits Market and I unknowingly became subscribed to their service. I only realized it when I saw I was billed for the service. I want to cancel but I am unable to login to my account without resetting my password and they require a code to do that. However, they have not sent the code to my email and I have requested the code multiple times. Furthermore, the only way to contact them is through an email form and they never respond to the email forms that are sent to them. Essentially there is no way to contact them to get it resolved.

      Business Response

      Date: 06/23/2025

      Hi there!

      Thanks for taking the time to share your experience with us. We're so sorry to hear of the unexpected order and the trouble logging into your Misfits Market account. We're here to help!

      It looks like a weekly subscription was created under the [email protected] email address which looks different than the one used here. If this was a potential typo, that might explain why our email responses and the password reset code weren't making it to you! We see that you wrote in on June 18th and our Customer Care Team responded the same day letting you know that they've refunded this order and cancelled your subscription. There are no current upcoming orders scheduled.

      We hope this resolves your concerns but please don't hesitate to let us know if we can help with anything else!

      Best,

      Misfits Market

    • Initial Complaint

      Date:06/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible company. They auto ship orders without your knowledge. I never completed my order when I was looking to see what prices were. They just chatg3d me and are sending a bunch of s*** I dont want or can't eat. Then you can't reach an actual person. They trick poor people and just drained my bank account. DONT ORDER FROM THEM

      Business Response

      Date: 06/16/2025

      Hi Christopher,

      Thanks for sharing your feedback with us. We're so sorry to hear of the unexpected order! We're here to help.

      Misfits Market is a weekly delivery subscription where we'll curate a box for you to either leave as is, customize, or skip altogether. We outline this during our sign-up process and in the 'Welcome' email we send. We'll also send customization reminders via email and text. We're so sorry to hear that your first order with us was a stressful experience. Taking a look at your account history, we see that our Customer Care Team has already cancelled any pending charges, responded to your email, and cancelled your subscription. You don't have any pending orders scheduled.

      If you need anything else, please don't hesitate to let us know!

      Best,

      Misfits Market

    Misfits Market is NOT a BBB Accredited Business.

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