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Find a Location

BookBaby has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BookBaby

      7905 N Route 130 Pennsauken, NJ 08110-1402

    • BookBaby

      7905 N Crescent Blvd Delair, NJ 08110-1402

    Business ProfileforBookBaby

    Publishers Book
    Multi Location Business

    At-a-glance

    Customer Reviews

    4.33/5stars

    Average of 48 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    BookBaby has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BookBaby

        7905 N Route 130 Pennsauken, NJ 08110-1402

      • BookBaby

        7905 N Crescent Blvd Delair, NJ 08110-1402

      Location of This Business
      7905 N Route 130, Pennsauken, NJ 08110-1402
      BBB File Opened:
      8/2/2016
      Years in Business:
      5
      Business Started:
      2/28/2019
      Business Incorporated:
      2/28/2019
      Type of Entity:
      Corporation
      Alternate Business Name
      • DIY Media Group Inc
      • Disc Makers Inc
      Business Management
      • Mr. Jim Foley, President
      Contact Information

      Customer Contact

      • Mr. Jim Foley, President

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/19/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      My audio book link no longer works. My book is no longer listed on the sites that it was originally listed on. **************** is ignoring my questions. The site I can find it on has it out of stock for months but I paid for print on demand that means when someone wants it they print it. I am losing customers and I can ****et the book because I dont know where people can get it if its out of stock. I want my all of my files audio ebook covers, print book, book **** and my money back so I can stop losing money and go with a print on demand place the will do what they promised
      Read More

      Customer Reviews

      48 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Morgan B

      1 star

      12/04/2023

      Seemed like a good idea to use BookBaby. However, their response time is horrible, plus you end up speaking to a different person each time you call in. You need to tell your story over everytime you call in. Their quality control doesn't seemt to be very good as I have three different color variations on the cover of the book. Also, problems with distribution, similar to other reviews I've read on here. Feel I could have gotten better service from another publisher. I'm very sad about this experience.

      Local BBB

      BBB Serving New Jersey

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