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Business Profile

Nuts

Nuts.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nuts.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/10/2025 purchased Nuts.com said 2 day shipping 9lbs of Chocolate was delivered on the 06/13/2025 day late.90.00 usd Contacted customer support ********************** Reply from customer support, please send pics of items that were melted I sent pics Customer support asked me for more *********** response,Send me a return label and I would like a refund. That way you can Take all the pictures you need to. Are used to get paid on the items that were overheated and melted. Also, I refused to eat any chocolate and I got that hot do to contamination.nuts.com sent me a notice for five dollars off for my troubles for the next purchase. Unacceptable actually I really do not want the money.More of a principal

  • Initial Complaint

    Date:06/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an order of nuts, lemon slice candy and fruit placed on 6/09/25. Paid for expedited shipping. The quality of the candy was not the same as the last time I ordered. Slices were too soft and COVERED in sugar. The nuts however, were inedible; rancid chemical taste. The company does not print any pack and/or Best Buy dates which gives me pause to even open the fruit. I would have contacted the company directly but reviews and complaints on BBB do not indicate that the companys customer service is very good to work with-in spite of the guarantee they offer.

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received my shipment of chewy dried strawberries. This is my first time ordering. The strawberries are stale yet painfully sweet. We have a sweet tooth but these hurt the throat. The stale quality only adds insult to injury. I emailed immediately to let them know Id like to return these. They emailed back to say I have to cover the shipping cost back plus they take 20% off the total amount. Prior to ordering, I checked their return policy and nowhere does it clearly state any of this. This is not good or honest business practices.

  • Initial Complaint

    Date:04/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/24 Ordered 25 lbs of walnut flour 12/16 received 12/20 Opened the box and nuts were dark discolored and smelled terrible. Tasted rancid.1/7 Contacted via contact us form on website 1/10 Contacted by email 3/27 Posted to their FB page 4/3 Tried to call the 2 numbers from their automatic reply in the fb message 1 being an urgent number Had to leave a voicemail with the one. The urgent matter number was an automated robo person trying to set me up with medical devices. They've never replied to me and seemingly made it impossible to be contacted! The order was for $99.75.

    Business Response

    Date: 04/04/2025

    We are unable to find any orders under this customer's name, address, phone number or email address. The order number provided does not match our order numbers which are 8 digits and start with either 18 or 19. We recommend the customer double check the ********************** he's attempting to reach or reach out to his credit card provider for additional help. 

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 7 products from the company.

    Two of the products were clearly old, stale, and tasted badly.

    Business Response

    Date: 03/22/2025

    ** *****


    We truly appreciate your feedback and apologize for falling short with the items you received in your order from Nuts.com. I have gone ahead and refunded your order in full, in the amount of $69.93. Please allow 2-3 business days for this to be reflected on your payment method.


    I have also passed your feedback along to our Quality Assurance team, to ensure this is reviewed so we can work to prevent issues like this moving forward.


    Thank you again for your order and your honest feedback. It's customers like you who help us improve. If you need anything else, we're here to assist!

Nuts.com, Inc. is NOT a BBB Accredited Business.

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