Business ProfileforAmeriHealth Insurance Company of New Jersey

I have been ordering 8 free Covid tests through AmeriHealth's Optum store since February. This month, when I clicked the "order now" link to "Get at-home COVID-19 tests with $0 copay*", I receive an error message stating, "errorMessage": "Bad JWT token". I tried with multiple browsers and encountered the same issue. On Friday August 5, I called AmeriHealth NJ customer service to report the issue. After being disconnected several times and calling back, the agent I spoke to experienced the same problem and told me it was reported and that I should try again in 24 hours. 3 days later, I continued to experience the same issue. I was told I needed to call the Optum Store directly and that I should have been told that on Friday. I called the number I was given, which brought me to **************. The woman I spoke to was very dismissive, telling me she didn't know anything about free covid tests, but eventually provided me a number that was supposed to bring me to the Optum Store. After being on hold several more times and getting disconnected again, that number eventually brought me to US Healthcare who informed me they could not help Amerihealth customers. I called Amerihealth again and eventually got connected to an escalation specialist. She spent about 40 minutes with me on a conference call with a series of ************************ Eventually, I was told they would try to fix the broken website link but could not provide an ETA. They said there was no other way to order the covid tests besides the broken website link and said the only solution they could offer is that I go to a pharmacy and then submit a reimbursement form. I declined to do this because I want the tests shipped directly to me as I have done since February. I am currently waiting until the end of August to see if the website issue is resolved in time for me to obtain the 8 free tests I am entitled to this month. I am not optimistic and feel the system is designed to be difficult so people give up.