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Business Profile

New Car Dealers

Fette Ford, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This started in December 2024. Just before Christmas my one month old **** broke and needed to be towed for service. It went to the local dealership. They would not give me a loaner at the local dealership it was towed to. **** has a policy that if they can't get you a loaner, they only reimburse 3rd party rental costs for a **** model car. I called every third party rental company within 100 miles of me and nobody had a **** on the lot because it was Christmas time. **** said they would not help me. I called Fette Ford, the dealership I leased the car from and asked if they had a loaner or would be able to help me. ****, a manager over there called me and informed me they had a program and would cover a non-**** rental for me. He said I just needed to send him the receipt directly and write "no **** available" on it and that he would take care of it for me. He said it was common practice and they did it during COVID all the time. He said each dealership has a certain $ amount they can allocate to non traditional customer issues. Flash forward to a few weeks later when the repair was done, I sent the receipt over to **** and he ignored me for several days. I finally got ahold of him and he told me to call **** and start a claim and then he would work on it. **** would not let me start a claim since it was a non-**** rental. I chased **** for months looking for help. He ignored me mostly or said he would work on it and never did anything. Then eventually he just fully ignored me and didn't answer any calls or texts from me. I only got the loaner in the first place because he assured me he would help me it was not an issue and I would be reimbursed for the cost. I asked several times before getting it and he kept telling me not to worry.

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $42,000 on a Ford F150 purchased on 2/7/25. 8 days after owning multiple mechanical issues surfaced. Called the salesman daily and was told we would get a call to set up a time to resolve. That went on for 5 days. Then started to contact service department directly and was told the same for 4 days. Now 2 weeks later still no resolve. At this point more issues with the vehicle that were not on the car fax have come up. Still awaiting a call

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a new **** Lightning on July 31st and added a **** bed cover as an accessory. It is now November 22nd and they have attempted multiple times to install it correctly and it is still not working properly. It is missing parts and was cut and taped back together.

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/27/23 My truck was taken to Fette Ford for oil change and check power running board issue. When I go to pick service tech states "they are waiting for approval from warranty **** to replace the motor on the power running board". On 2/2/23 I call to follow up with service tech and he states "warranty **** did not approve the repair". I asked him for a supervisor who I can appeal as I know for a fact that this is a covered part under **** PROTECT. Radio silence ever since. On 2/3/23 I called **** PROTECT directly and not only do they confirm that my repair is covered they also checked to see if the dealer had made a "request for repair" for my VIN number and that was a false statement made by the service tech or his supervisors. I sent emails to everyone who I can get an email for at the dealer including the general manager (*****************************) and all the way up to the owner (*****************************). On 2/5/23 the general manager called me to follow up on my request asking for the details of the experience and said he will follow up with service ****. Today is 2/10/23 and after several more emails following up with what is going on still no word! I am a business owner and this is extremely unprofessional.

    Business Response

    Date: 02/11/2023

    Service Manager took a couple of days to make ********** where covered because the customers running boards where badly rusted. We wanted to give **** a definite answer. I spoke to **** on 2/11/2023 and told them they will be covered, and that i would call him Monday to let him know when the parts would be in so that we could schedule the repair.

     

    Thank you,

     

    ***********************

Fette Ford, Inc. is NOT a BBB Accredited Business.

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