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Business Profile

Rehabilitation

Fox Rehabilitation Services, NJ, PA, DE

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January I notified Fox that I needed to be away for a few months. I told them that my 94 yr old mother ( who lives with me in ** and gets in-home PT and OT through ********) was going to be in ********** from the end of March to the 1st week of June. I asked if they could continue to give my mother services for all of April and May. I was assured by client services that they could do that. Now it's May 7 and a PT has been a no-show. Unacceptable- since I have made several calls and was assured she would be evaluated in early to Mid- April. They could have informed me that the were short staffed months ago. There are 6 ***** offices in the *************************************** Not a good way to do business.

    Business Response

    Date: 06/05/2025

    We have contacted the consumer who made the complaint and concern has been addressed and resolved. 

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    refund for 300 taking over 6 month to proess

    Business Response

    Date: 06/03/2024

    Please be informed that the issue presented has been resolved with ****************. 

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fox Rehabilitation Services started billing me for my parent rehabilitation. I am not my parent guardian, I have no financial responsibility for them at all. I have no power of attorney to make decisions about anything for them. I am listed as an emergency contact only. I called them up on 4/4/2024 and they told me I am the responsible party of which is not true. I told them that they pay their own bill and are perfectly capable to do so as they have in the past. They said they only had my billing information on file. I said not true because they have been billing them in the post and how is it possible that they are currently going to their apartment to perform services. The service person on the phone said, oh is their address .......... I said yes and take mine out of your records and leave me in as a contact for emergencies. I have since got another bill. not only is this illegal's, it boarders on senior abuse. my parents were very upset when I told them about this because it is another example of the vendor corruption that they have experienced since needing assisted care. They are proud to be able to still handle their own financial care and find this as a slap in the face. My father is a Korean War era Veteran.

    Business Response

    Date: 04/12/2024

    Please be informed that the issue presented has been resolved with ****************. 

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have gotten numerous phone calls from this company, claiming that they are calling about "therapy." They are using my name when they call, but they have absolutely no reason to be calling me, and it is obviously a scam. They have called both my home phone and my cell phone. I answered a call in the car, not realizing who it was, and the first thing they did is ask for my name. They called me, and they have been using my name in the messages they have left. The messages have gotten more specific, the last time giving me a a prompt to "press 5."

    Business Response

    Date: 04/12/2024

    To Whom It May ******** Thank you for passing on this concern. This writer has had the opportunity to speak with ******************. Information was exchanged and her feedback was heard and elevated. We appreciate ****************** taking the time to participate in this consumer process. It is FOX's understanding that this concern has been resolved.

    Thank you!

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fox Rehabilitation was represented to me from buckingham rehabilitatiom nursing facility upon discharge as homecare services .I am 89 years old and am entitled to homecare by ********* Fox Rehabilitation provided service in the home . I am being billed for services as outpatient of over $900.00. This is a surprise **** . Never was the company represented to me or my son who was present as outpatient . This company is representing themselves as homecare services but charging outpatient to elderly people who are *********** homecare without a charge . I notified ********** and ************** hospital who represented this service as homecare

    Business Response

    Date: 04/19/2024

    Thank you for bringing this to our attention. We have attempted to contact the complaining party in order to address this issue however our calls have not been returned. We are eager to speak to ************** and in order to resolve this. 

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** tried to sell services to my mother in law. I told them we were not interested. Someone called again 2 days later. I could not understand most of what he said. He told me that if we did not agree to services we would be charged. I told him that we were taking my MIL to a local center and he said "good luck with that she wont get better without us" It left a sour taste in my mouth.

  • Initial Complaint

    Date:04/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of February, my husband *************************** was contacted by ******************* from *** Rehabilitation Services, and said he wanted to talk to us about possibly using Fox's in-home therapy services. We agreed he could come to the house and talk to us, which he did on March 2, 2023. He gave us a real hard sell about using Fox, which made us suspicious. He told us Fox was referred by our primary care physician. My husband's continuing recovery of mobility post-surgery seemed to warrant out-patient, more intensive therapy than *** was going to provide. We told ************ that we would think about it, and refused his offer to do an evaluation right then, and refused his offer to check out our house for safety issues. He left, not having provided us with any services beyond the hard sell. He texted me on March 7, asking about what we had decided, at which point I told him we had already signed up for out-patient therapy. He never responded, but we have now received a bill for $62.31 for "Services: OT" for that visit. No service was performed, and when we checked with our primary care physician, it turns out *** sent her a request for referral, which she signed because she thought we were asking for it. So this is a completely deceptive practice from start to finish, *** contacted our physician under false pretenses, visited us under false pretenses, and then submitted to ******** for a service not performed, for which they have already received a payment of $105.17 from ********. I have also paid them, because I am sure they would do something to my credit rating if I did not pay them, even though this is, I think, a fraudulent practice, and moreover one they seem to be practiced at. In closing, I am my husband's caregiver, and I have his medical and springing power of attorney. He is, as i wrote, recovering, but certain actions are still difficult for him, so I handle all the business and ***************.

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fox Rehab was recommended by my dad's doctor to give at home physical therapy to him.Someone from Fox called to set it up and when I asked for more information from the people who would be doing the physical therapy since they are based in ********** and obviously someone wouldn't be coming from there to *******, and that I needed the location and phone number of who was in charge of sending an at home Physical Therapist. The Fox Rehab person who called, said he didn't have that information to give me. So I called Fox Rehab on another day at ************ and received the same answer.Very frustrating and seemed awfully shady to me. I totally didn't understand why they didn't give me the info that I needed.

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

Fox Rehabilitation Services, NJ, PA, DE is NOT a BBB Accredited Business.

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