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Business Profile

Credit and Debt Counseling

Credit Care Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a credit amount on the CareCredit account to payoff at zero interest. That promo ending in November without me knowledge. When I received the bill for the remaining balance or about $3300.00 and a new charge of approx. $2400 in interest charge I immediately contacted the company. I was told paid off the $3300 balance in full and they would waive the charge. I did in fact paid the account in full on in December before the deadline (see attached screen shot). A few days later noticed the payment was stopped by my bank and I had to ok it for them to go ahead and put it through which I did. It was posted on Dec 28th. I contacted the company and told them what happened. They said no problem they would have the $2400 in interest waived via an exception. Since that date I have reached out no less than 5 times confirming the fee would be waived and was assured each time that was the case. The last time I contacted them was Jan 21th. I was getting concerned the fee was still there so this time I got a screen shot of the *** telling me not to worry the fee would be waived and the account would be paid in full when the next statement comes out on Jan 22nd. I checked on the 23rd (today) and its still there. Contacted them AGAIN and was told sorry nothing we can do you have to pay the $2400 fee. I explained several times that multiple **** from the company had committed to the fee being waived and even verified with that supervisor their own record of that communication shows the *** telling me it would be waived and paid in full (see attached screen shots). I was told by multiple CareCredit ***s over the course of a month and a half the fee was waived and now they will not do so even though they have clear record of their people telling me they have waived the fee.

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im being over charged on my card, high interest every month

Credit Care Corp is NOT a BBB Accredited Business.

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