Business ProfileforDeFalco's Instant Towing, Inc.

This company completely lacks any respect for the people in general. They are rude, vulgar, and ill-mannered. We had a vehicle stolen in the ************** last Thursday. That evening of that day the vehicle ended ** in DeFalcos tow yard in Chatham, **. We called the tow yard to simply verify the vehicle being in their possession. We were rudely declined any help by someone named ***** (I might be mistaken with the name). So we had to call Chatham PD to verify the vehicles location as it was still considered stolen. DeFalcos yard complied with ******************* and verified that they are in possession of the vehicle. Once it was found out that ******** Police initiated towing, and we were able to obtain proper release this Monday, we placed a call to the yard to verify proper procedure for the vehicle pick **. In a courteous manner we simply asked for the necessary paperwork and information on the payment. We were told that the yard does not accept payments via check for impounded cars. We politely explained that we are victims of the theft, and the vehicle was recovered by the police. We offered payment via check or **************** card for business and not **** card as requested by the yard. In return we faced vulgar explanation that I quote I do whatever I want and I make rules how I want payment received and that I quote I towed it and that means it is an impound for me . We did not argue for a second, and simply complied and sent a worker to pick up the vehicle and paid by **** card as requested. We understand that we had no choice but to deal with DeFalcos Yard as it was ************ choice for towing, and we understand that in the future nobody will have a choice either. So this is merely us expressing our disgust with yards managers behavior, and exposing his (and probably companys as a whole) attitude to the people, while we also hope this may attract ************ and AAA attention and helps them make better choices on their choice of vendors.