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Business Profile

New Car Dealers

Burke Motor Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Burke Motor Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my ****** Forester 2015 that I purchased new From Burke Brothers Motor Group in for air conditioning repair on 8/31/22 tow months after my 7 year warranty expired. They ran diagnostic test and told us we needed a new condenser. We agreed and paid $968.79. On 9/3/22 we were driving and approximately 15 miles into trip when air-conditioner failed to work properly. We called immediately and due to Labor Day Holiday they could not take it until 9/5/22. They kept it overnight and now tell us they ran diagnostic testing again and it is now the compressor needs to be replaced at an additional $950.00. Why should I have to pay for them misdiagnosing problem an not correctly repairing vehicle.

      Business Response

      Date: 10/04/2022

      I want to let you know that ****************** has stop payment on his credit card for the repair charges which we are disputing. 

       

      On August 31, 2022 vehicle was brought into our shop for having an air conditioning problem. We diagnosed the A/C and found the system was blowing warm as a result of low freon in the A/C system. It was determined that the freon leak was leaking from the condenser. We contacted the customer to let them know what we found. Repair was authorized and we replaced the condenser and completed the job on September 2,2022.

       

      On September 6th the vehicle was brought back in with the customer stating the A/C was blowing warm again. We again diagnosed the system and found the compressor to be damaged internally which was a result of the low freon. The compressor is built like a small engine and requires to be lubricated by the freon. Unfortunately the damage to the compressor was caused when the leaking condenser ran the system low of freon. As a goodwill gesture at that time we offered to replace the compressor for part cost only and we would not charge any labor to install.

       

      We again spoke with ****************** on September 26, 2022 and told him we would credit the original condenser job and he would pay to have the compressor installed only this time he pays the labor since we gave him the credit for the first job. This repair was ok'd by the customer.

       

      Please understand that there was no misdiagnosis involved in these repairs. The condenser was leaking and as a result caused damage to the compressor. We value our customers and sometimes even though we are right it is difficult to make the customer understand the circumstances.

       

      Sincerely, 

       

      ***************************

      Service Director

      Burke Motor Group

      Customer Answer

      Date: 10/07/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    Burke Motor Group is NOT a BBB Accredited Business.

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