Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting copies, with details of what I am being billed for months. Thus far I have not been receiving them, except one exception. Cooper Hospital persist on sending the information via a format I cannot understand. I can't understand why it is so difficult to disclose details of billing information, so people understand how the total of the bill was obtained.

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sought help atCooper many times over the course of the past year. My situation is unusual at best, but none the less dire. Having been tossed in the garbage like yesterday's news, my husband of 3 restraint orders is winning his battle to avoid paying alimony. My symptoms of neuropathy, low calcium levels, and 4 heart attacks in the past 3 years, match a diagnosis of heavy metal poisoning/ arsenic, and or pesticides perfectly. I'm cogent, intelligent, educated and have zero history of mental illness. They ignore the fact that I went from a strong, vital LOVER of life to a troll like appearance. Fatigued, BODY ALMOST PARALYZED, dizzy, nauseous, fainting upon standing, .my beautiful teeth bashed out, hair removed from hair clotting draino, gashes on my bald head, weight gain from laying sick on my couch since 11/11/2024, too sick to walk, Cooper dismisses the truth due to poorly trainef medical. Staff. Their motto? If a patient claims, w proof, that she's being poisoned? She is crazy. I'm of sound mind, but I'm hanging by a thread here. I hope, and pray someone does something. I have proof of all statements. You only know where to search. My husband murdered my 29 year old son, ******* **** ********* of Palmyra NJ on 10/10/12. Then, my daughter w her BSRN,age 33, again, on my couch in ******* on 5/26/2915. Both ******** poisoning. They weren't drug addicts as he told police. Cops asked nothing. W a wink and a nod my children's corpses were whisked out the door. my son was declared dead at Cooper. Truth too strange? ****** their deaths. 2k ppl stood in the pouring rain to say their farewells. To know them was to love them. My husband still walks the earth as a fre man. He promised me I would be gone before the divorce. After 3 yrs of my bribed lawyer destroying me for the $$, my husband is probably correct. Thank you for your time. Again, I'm the ONLY NON BRIBED HUMAN LFT. Maybe you can bring my facts to light. Maybe Cooper will treat me as a human being

  Business Response

  Date: 05/29/2025

  I am writing to follow-up on complaint ID ******** received from the Better Business Bureau serving ********** (BBB). To fully review this matter, Patient Relations shared the complainants communication with the appropriate operational and clinical staff who investigated the complainants concerns. We appreciated the opportunity to respond to the complainants concerns and pleased that we were able to bring this to a successful conclusion.  Thank you for offering us the opportunity to provide you with our follow up in this matter.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for service that I never received. Also the PA indicated that he would lie to my insurance company after trying to sell a surgery to me.

  Business Response

  Date: 02/10/2025

  I am writing to follow-up on Complaint ID ******** received from the Better Business Bureau serving ********** (BBB).  To fully review this matter, Patient Relations shared the complainants concerns with respective leaders within our Patient Accounting Department.  Thereafter, it was determined further details in addition to the complainants concerns outlined in the written communication were needed. Unfortunately, we were unable to reach the complainant by telephone. We did send the complainant written correspondence informing our review, contact information and appreciation of the opportunity to address issues he presented when his is available.

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cooper Hospital continues to harass me over payments made for medical services provided by Cooper for my son. I have absolutely no issue with the care my son received. The doctors were top notch and the facilities were top notch. I continue to be harassed by both the Hospital and a billing collector that the Hospital is using in an attempt to strong arm me to submit additional payments, that I will not do. I have called the Cooper ****************** on 4 separate occasions and provided evidence of payment on 3 of the 4 occasions. I will provide no further documentation and believe that the hospital needs to be audited for its billing procedures to understand how they receive and apply payments, as well as identify anyone else like me who is being harassed for payments. The Cooper ****************** has proven to be lazy and absolutely useless, and all of its employees should be retrained or replaced and the hospital fined for harassment.

  Business Response

  Date: 11/27/2024

  I am writing to follow-up on complaint ID ******** received from the Better Business Bureau serving ********** (BBB). To fully review this matter, Patient Relations shared the complainants concerns with respective leaders from our Patient Accounting Department.  Thereafter, we conducted a review and investigation and fully addressed the complainants concerns.  Patient Relations appreciated the opportunity to review and address the complainants issues and pleased that we were able to bring this to a successful conclusion. 

   

  Thank you for offering us the opportunity to provide you with our follow up in this matter.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cooper hospital has been delinquent in its responsibility to maintain a clean and germ free environment in room *** with filthy floors and unchanged sheets and covers. Dr.L** has refused information as my niece ******** gave her approval in front of me and my sister **** to release information to me. When I asked for any paper work to sign for any release of information I was refused by nurse Arielle who was ******** Silva’s attending nurse. I do have pictures of the filthy in the room that was there for several days, as I was in my nieces room on Sunday and when I returned on Tuesday the same trash was on the floor and no one had bathed her, in addition to a nurse leaving blood cultures on a food tray when we where there on Tuesday for hours and no one moved it, finally before we left we called a nurse to come and collect the samples that we left on her food tray which could have been accidentally drunk by my niece and yes I have pictures of that also. I will be following this complaint up the chain of authority until it receives the proper recognition.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the emergency department om July 15, 2024 , I had 4 bags of my belongings with me and we're put with the security staff, I was admitted that same night and I kept asking where my belongings were and was told they could nit be found, I do not gave receipts for any of the clothing,an Amazon tablet or any of the personal items, therefore the hospital is responsible for losing my 4 bags that are worth about ******. If I am not refunded I will take legal action, *********************************, ******************** ************

  Business Response

  Date: 08/23/2024

  Please allow this to serve as a follow-up on Complaint ID ******** initially received from The Better Business Bureau dated, July 25, 2024. Patient Relations contacted the complainant to secure additional information regarding her concerns.  Thereafter, we conducted a review and investigation and fully addressed the complainants concerns.  Patient Relations appreciated the opportunity to review and address the complainants issues and pleased that we were able to bring this to a successful conclusion. 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for treatment at the ******************************* for blood transfusions! First they did not let me know what I would be spending for out of pocket expenses so I assumed my health insurance would cover! I have always been informed about these costs from the provider! Not even one month after my final treatment - after sending only one bill to the house I was sent to collections! I made multiple calls to the facility to talk about the treatment and billing and was always bounced around from csr to csr and was even hung up on. I was trying to explain to them I was talking to my health insurance about the incident since I was blindsided by cooper health systems ! I would like to come to a reasonable solution to this and of course have this taken off my credit report immediately while in the process- thank you ! I just want to pay now that my insurance paid much more of it without it being in collections

  Business Response

  Date: 08/23/2024

  I am writing to follow-up on Complaint ID ******** received from the Better Business Bureau serving ********** (BBB).  To fully review this matter, Patient Relations shared the complainants concerns with respective leaders from our Patient Accounting Department.  Thereafter, we conducted a review and investigation and fully addressed the complainants concerns outlined in her written communication. Unfortunately, we were unable to reach the complainant by telephone to share our findings regarding her concerns. However, we did send the complainant written correspondence informing her of our review and resolution. Patient Relations appreciated the opportunity to review and address the complainants issues and pleased that we were able to bring this to a successful conclusion. 

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cooper *********** in *********** ** charges an emergency room ** pay and not an urgent care ** pay. This is very shady and cannot be allowed. This is not a hospital or emergency room by any means, it is a small urgent care office.

  Business Response

  Date: 05/15/2024

  I am writing to follow-up on Complaint ID ******** received from the Better Business Bureau Serving ********** (BBB) dated, April 13, 2024.  We have reviewed and investigated the complainants concerns and would like to provide the results of our review.  The feedback that we received is very important to us and we appreciate the opportunity to provide a response. Patient Relations attempted to contact the complainant by telephone to personally address her concerns and were unsuccessful. We subsequently sent the complainant an email thanking and requesting that she contact us at her convenience to discuss her concerns.  We appreciate the opportunity to address the complainants concerns and look forward to serving them in the future. 

  Customer Answer

  Date: 05/15/2024

  
  Complaint: 21572141
  
  I am rejecting this response because:
  
  I have requested a refund for the co-pay I should not have had to pay for the bad experience that I had and the fact that the doctor did nothing to help me and what I came in for. I will continue to reject your response until I am refunded $100 from Cooper. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 05/28/2024

  I am writing to provide follow-up to Complaint ID ******** received from the Better Business Bureau Serving ********** (BBB) dated, May 15, 2024 which contained additional concerns expressed by the Complaint.  We have reviewed and investigated the complainants concerns and determined the care and billing provided was appropriate. Patient Relations attempted to contact the complainant by telephone to personally address their concerns and were unsuccessful. We subsequently sent the complainant an email thanking and requesting that they contact us to discuss their concerns.  The feedback that we received is very important to us and we appreciate the opportunity to provide a response and appreciate the opportunity to address the complainants concerns and look forward to serving them in the future. 

  Customer Answer

  Date: 05/28/2024

  
  Complaint: 21572141
  
  I am rejecting this response because: I am asking to be refunded for the ** pay i was wrongfully charged when no treatment occurred. They are refusing.
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/24/24 I was admitted to Cooper Hospital for an abscess in my colon caused by diverticulitis. I was placed in a room for two days with five other patients. What Cooper Hospital calls an EXAU Express Admit Unit. This room as designed, per Cooper Hospital's newsletter to hold incoming patients for no longer than 90 minutes. I was in this room with no privacy, no TV, and minimal ventilation while the doctors discussed my case loud enough for everyone in the room to hear. I insisted on checking myself out after two and a half days of them trying to get me to commit to surgery. Then the bill came. They billed ******** $ ******** for just the room and board - described on their bill as "Semi Private (Two Beds) General. In addition they billed ******** $ ****** for "physical therapy" which I never had. They withheld my daily prescriptions by not allowing my spouse to bring them in and told me all medications had to go through their pharmacy. While waiting for them to give me my needed medication, I had a full blown anxiety attack. The place was filthy. The bathroom door lock was broken. I was walked in on several times. During my stay a contractor came into the room put up a ladder and started removing ceiling tiles and running a cable through the ceiling while patients were lying there. The nurses are all per diem. One actually commented "so I hear you re here for kidney stones". I sent a survey back to Cooper Hospital. Then someone called me and after I told her about my experience and the privacy issue, she told me she would have a "hospital administrator" call me. To this day no one has called me. The total bill for two days was *********. They are attempting to collect ******** from me after my insurance payments, It is not going to happen until (a) the bill is adjusted for the services and room I actually received and (b) I get a personal apology from Cooper Hospital in writing. This was an absolute travesty and a disgrace.

  Business Response

  Date: 04/18/2024

  Please allow this email to acknowledge communication received from the Better Business Bureau dated, April 5, 2024  regarding a complainants concern. The information you have provided is very important to us, and we appreciate the opportunity to provide you with a response. Please be assured that this matter will be shared with the complainant, and we are actively working to provide you with a response as soon as possible. Should you have any questions during this time, please do not hesitate to contact me.

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a single balloon endoscopy, to cauterize active bleeding,as an inpatient customer at ********************************************* in Camden. The test was to be performed at 11:15 am on Friday 11/3/2023. I was taken down to the OR area at 1 pm and made to lay on a ****** until 225 pm. At that time I ASKED what the delay was about in my procedure. Then,and only then, was I told they did not have the proper equipment to to perform my single balloon endoscopy. ***********************, second in command to ***********************(who was unreachable), is the person who told me they were trying to get the part from ********* Hospital which was unattainable. This lack of preparedness and proper protocol in knowing what is in inventory AT LEAST the day before is shameful and dangerous. I was not allowed to eat from 6pm and not allowed to drink from midnight Thursday evening. After they finally confessed their incompetence NO ONE offered me a glass of water or a morsel of food. I have never seen such a bunch of inept, incapable, inhuman people in all my life. Their lack of professionalism is only surpassed by their disregard for people in general. They left me with zero guidance as what to do next and hurriedly sent me back to my room. This is how they solved THEIR problem.

  Business Response

  Date: 11/15/2023

  Please allow this email to acknowledge communication received from the Better Business Bureau dated, November 5, 2023, regarding a complainants concern. The information you have provided is very important to us, and we appreciate the opportunity to provide you with a response. Please be assured that this matter will be shared with the complainant, and we are actively working to provide you with a response as soon as possible. Should you have any questions during this time, please do not hesitate to contact me.

   

  Again, thank you for taking the time to inform us of your concerns.