Reviews

This profile includes reviews for Subaru of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Subaru of America, Inc.

  1 Subaru Dr Camden, NJ 08103-2204

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  Subaru of America

  500 Park Blvd Ste 255C Itasca, IL 60143-3126

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  Subaru of America Training Center

  350 Cramer Creek Ct Dublin, OH 43017

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  Subaru of America Columbus Zone Office

  565 Metro Pl S Ste 150 Dublin, OH 43017

Review Details

• Review fromRubi M

  Date: 07/08/2025

  1 star
  I own a 2018 Subaru Legacy and have been experiencing serious issues with the infotainment system. The screen freezes, reboots randomly, Bluetooth disconnects, and the backup camera sometimes fails to work properly. These are all well-documented problems that thousands of Subaru owners have faced.Subaru issued a warranty extension (TSB 15-263-20) for this exact issue, but when I contacted Subaru of America, I was told I no longer qualify for support. Even though its clearly a manufacturer defect that affects safety and usability. No goodwill assistance was offered, and I was left to deal with costly repairs out of pocket for something that Subaru knows is a widespread problem.I expected better accountability from Subaru, especially for a defect thats been the subject of lawsuits and technical bulletins. Im disappointed in the lack of support and transparency, and Ill strongly reconsider purchasing another Subaru in the future.If youre considering a used Subaru from this model year especially 2018,do your homework on this issue first.

• Review fromAJ F

  Date: 05/20/2025

  1 star
  I love my Subaru Outback, grew up driving my grandfathers so I decided to get one of my own. The dealerships on the other hand, have the worst customer service on the planet! I let one of the sales **** at ******** Subaru con me into buying the maintenance plan for almost $800 (Thanks ****). Everytime I went to use the plan I was told things weren't covered and still had to pay an ungodly amount. I went to a different location one day for a damagedtire and theysaid they fixed the issue but didn't. Let me leave with my tire still broken on7psi. I could have been in an accident! I didn't want to deal with them anymore for my cars maintenance so I requested a cancellation and refund for the plan and it has been a 4 MONTH battle to get my money back...still haven't received my refund check despite them saying they issued it 4 separate times. ******* and ****** don't care atSarasotaSubaru. They just threw their hands up saying it is on Subaru of America. After a month of terrible treatment by the dealership I started working with Subaru of America in April to try to get my money back. Company full of the worst people who don't care about their customers only about the dollar sign - sleazy and disgusting! I have worked with over 6 **** and every time they tell me something different, lead me on a new trail of information, and make me wait weeks at a time for updates. There is no such thing as customer service or treating you like a person with this company. They will do everything in their power to make it a miserable experience for you. Just the thought of this company gives me a headache now.

• Review fromGary H

  Date: 05/10/2025

  1 star
  I have a 2018 Subaru out back has a Harmon Kardon stereo with blue tooth and map guidance that is a bad head unit in it falls under warranty extension act witch was open on 2020 to 2023 for all the Subaru cars with the ********************* in them. almost all the units were faulty and the Subaru vehicle years that were effected by this was 2016 up to 2020 talk to Subaru dealer in ***************. the said there is nothing they can do the service manager was Belligerent towards me i left . they called Subaru of America an put a claim and they denied the claim twice . they my was out of warranty and I did not buy the car from Subaru and i bought the car from ****** of ************ Tn that they can not do anything at all . the head unit is $ ******* plus ****** labor . timing cover gasket is bad they will not do anything about that .seems to me there hiding from this radio head problem so they don't need fix the cars that are effected by this problem hope you can help

• Review fromJanet T

  Date: 05/02/2025

  1 star
  Subaru refuses to honor the extended warranty on 2019 Forester. The vehicle dies at idle, is incredibly jerky, and twice has simply not started. The local tech insists they " cannot replicate the problem" and the only remedy is to contact Subaru of America. SOA responded with a solution of giving me $1,000 toward a new Subaru. Unacceptable. A warranty legally states that they must repair or replace the car. They will not honor the warranty- they will not make repairs and they will not even explore creative options for replacement. Greatly disappointed and will never buy a Subaru again after owning 4 of them.

• Review fromJohn S

  Date: 03/25/2025

  1 star
  This company costumer service advocates are unprofessional at best they don't care about there costumer's everyone in that office needs retrained on costumer service I got a 08 Subaru outback and I contacted them for repairs and they waited 8 month or longer to do the repairs then after the repairs where done they refused to pay for the repairs done even though they took so long to get the repairs done there asking me to pay over $9400.00 for the repairs when it was there fault that the repairs weren't done in a timely manner they don't even deserve a 1? rating maybe someone should retrain the whole staff there luck I have to give them one star they don't deserve it

• Review fromKendra R

  Date: 03/03/2025

  1 star
  Buyer beware! We have a Subaru Forester and really like it. However, we will never buy another Subaru because of shady practices we have experienced. The seatbelt latch stopped working (nothing we did), so we asked that they fix it according to their Seatbelt Lifetime Warranty that covers "the seatbelt and related components". The technician at ************************************ told us they would not cover it because the latch wasn't covered under the warranty (the latch is certainly a related component), and gave us an estimate for what would it would cost for us to get it fixed. That didn't sit right, so we called the corporate office for assistance. They have kept stringing us along, and after months have still not helped. The last we were told is that we need to get a "formal assessment of the seatbelt latch" so that the dealership can determine if it's covered under the warranty. However, we started this process by having them assess the seatbelt, so why would we pay to have it looked at again? This is obviously one of their tactics to avoid having to honor the seatbelt warranty they advertise. Long story, short, these are not the folks you want to be doing business with.

• Review fromDebra M

  Date: 02/01/2025

  1 star
  Called to complain to Subaru about absorbent pricing on a ***air. As a good gesture for a loyal customer they issued a certificate for $350 for future ***airs. (don't you love that). I saw that it had an expire date of 1 year. I told them I'd hope not to have to spend that being the car had less than 50K miles. Customer *** said no problem just call. (can be verified by recording) As a business women if anyone mentioned I had to call before the expire date I would have put it on my calendar and not lost that $. There was a balance of $250 and I wanted to use the balance. I was ignored thru 2 attempts to call with a promised call back. The third gal did get someone to respond. They said the policy wouldn't allow it. Not like it wasn't set aside for this. I wrote back stating the I would never buy another Subaru again and would tell all that I could. Subaru response, I quote: "I am so sorry for your disappointment. I will note your file concerning your feedback. I have to abide with our policy. ........We will truly miss you as a Subaru customer. The price of getting a customer vs keeping one $250 great business!

• Review fromAngela S

  Date: 11/25/2024

  1 star
  My 2019 Subaru ********* with near ****** miles, a month out of warranty for barely a month started making a noise. I was told by my local mechanic the *** transmission was out. Called the 800 number customer care of north ******************** and wasnt given any clear directions. Called a few times, opened a case, till finally i got in touch with a customer care representative who my case was assigned to. Called the local subaru car dealership and took the car there. Was told on the original call that they didnt have a loaner, so I was forced to rent a car for two weeks based on their estimation of how long itd take to complete repairments. Subaru makes a decision to cover partially the replacement of the transmission. These are the questions i sent to the manager, *******, reviewing the case:-Is it normal for a cars transmission (Subaru forester car in this case) to go out as soon as warranty is out at 5 years no matter what the mileage in the car is? And if this is the case, why are consumers not made aware of it? Do they need to be made aware?- Is Subaru, based on the responses I am getting, saying that it is expected/ok for its cars transmissions to go out at 5 years of usage? At ****** miles?-Is whoevers making these decision saying that it is expected for the Subaru cars to break as soon as theyre out of the warranty no matter how little theyve been used?In the end i was told they will not cover the replacement fully even though the car has barely been used. Not great working with Subaru and very disappointed with the quality of the car and their customer service. I would not recommend anyone i know to buy a subaru again. Their customer service is the worst, they simply dont care.

• Review fromKatie K

  Date: 11/12/2024

  1 star
  Subaru refuses to honor their 10y/100k cvt warranty after the official dealership ignored a noise I mentioned when it was under the mileage limit. At 153 miles over the noise was diagnosed as the transmission and therefore not covered. Very bad business, terrible customer service.

• Review fromNiamh D

  Date: 10/30/2024

  1 star
  Beyond disappointed with the company I own a 2015 Subaru Legacy. My horn stopped working so I made an appt with Citywide Subaru to have it looked at. The service representative was great. He called me a couple of hours later and said, the steering wheel roll connector had failed. Unfortunately, the piece that needed to be replaced was located in a very distinct spot and the job would be very labor intensive to replace due to needing full removal of the power steering column. However, having a 4, 3, and nearly 2 year old, a non working horn if not safe. The total bill came to $941.27. The recommendation was made to call Subaru Advocacy, which I did. They were not helpful at all and stated that it was considered basic wear and tear and the responsibility of the owner. In addition, she more care about me completing form about transfer of ownership before she gave me my answer, that we cannot help you. Why is it that I bought a car at the Subaru dealership and they needed proof I owned it? The company does not stand by their product. Very disappointed in their Customer Advocacy Program. I have spent a lot of money over the years on wear and tear and general upkeep. However, nearly $1000 to replace a part that should not have failed is unacceptable.