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Business Profile

Perfume

YSL Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for YSL Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see

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YSL Beauty has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3, 2025, I placed an order with Yves Saint Laurent (Order #: ***_********). It shipped on June 10 and was marked delivered on June 12 at 1:09 PM.

      When the package arrived, it was damaged, partially open, and appeared tampered with. Upon inspection, I found that the contents were missing — the box was empty.

      I contacted YSL customer service the same day and provided photo evidence showing the condition of the box. The damage was on the bottom and one side — not visible in the courier’s proof-of-delivery photo. I explained this and offered more photos if needed.

      The first response I received was dismissive. Rather than addressing the condition of the delivered package, YSL claimed their warehouse confirmed the item was shipped correctly and closed the case without investigating further.

      I followed up asking for escalation. I later received a response from someone claiming to be from the escalation team. Unfortunately, the reply still ignored the issue. It acknowledged that “tampering may have occurred,” but didn’t take responsibility or offer a resolution. I was told to file a police report — but this doesn’t help me recover the product I never received.

      I’ve made every effort to resolve this:
      • Submitted multiple photos of the damage
      • Reported the issue the day it arrived
      • Explained no one in my household tampered with it — the box arrived in that state
      • Offered to send more documentation

      YSL has continued to ignore these facts, rely solely on warehouse records, and dismiss valid concerns. Their responses were impersonal and offered no real support. I’ve now been left without the product or my money, despite following every proper step to resolve this through their support channels.

      This has been a frustrating and disappointing experience with a brand I once trusted. I’m filing this complaint with the BBB in hopes of finally receiving a fair resolution.

      Requested Resolution:
      A full refund for the item that was never received.

    • Initial Complaint

      Date:03/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my order YSL_05743244 came with damaged products that were in an unusable state and did not look safe to touch. I contacted customer support who promised a resolution but I have not received one. I am requesting a full refund of $269.11 for receiving damaged and completely unusable products.

    • Initial Complaint

      Date:03/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order (YSL_03273791) on 2 Nov, 2022. I bought Y EAU DE PARFUM DUO GIFT SET and COUTURE CLUTCH EYESHADOW PALETTE. I didnt received the COUTURE CLUTCH EYESHADOW PALETTE. I contacted them a couple times. They first promised me to refund back to me but turns out they didnt. I am now out of project of $159.

    • Initial Complaint

      Date:02/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here is what happened:A few weeks ago, I noticed that I was charged $35.10 from YSL Beauty on my **************** card. I had no idea what it was and how it occurred. I never authorize YSL to keep my credit card info and did not place any order recently, so it concerned me a lot. I called YSL Beauty's customer service and spoke to 4 different agents. All of them were not willing to help. They said the system shows I signed up for auto-replenishment, but I did not! I did not even know what this auto shipment is! Obviously the system played some trick and auto selected this for me without my acknowledge. After I received this product, I was going to return it. However, YSL doesn't provide free shipping. I'll have to pay for shipping on an item that I did not order? I can't believe a big company like them would do something this dirty. All I need is free shipping to return this product and an apology from them. So far, all customer service agents are rude and refuse to help.

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bundle of 2 products. My order was delivered, but when opened I noticed I was missing part of my Bundle, only received 1 of 2 items. I called customer service and was told that part of my bundle wasnt fulfilled due to it being out of stock. I checked my account and see that I was charged $60.46 instead of the $120 that I was initially charged for the Bundle. But the product that was fulfilled was only retailed at $30 on YSL. Why I was I charged $30 more? Why wasnt I made aware that my order couldnt be fulfilled as ordered and giving the option to either cancel or proceed? Why wasnt my order cancelled instead of overcharging me and still shipping out the item? Imagine if I didnt look into this. With YSL being such a reputable brand, this was a horrible experience. Now I have to pay for shipping to return the item and lose out on more money due to their error.

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bottle of Opium perfume and the top has come off, so the bottle is no longer usable as I don't have any way to spray anything. I contacted YSL Beauty, which chose not to respond to me, so I am filing this complaint. Either send me a new bottle, exactly like what I ordered or refund me. This is the order number: ********. Truly the worst customer service ever.

    YSL Beauty is NOT a BBB Accredited Business.

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