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Find a Location

Somerset Hills Towing has 1 locations, listed below.

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    Business ProfileforSomerset Hills Towing

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    19 Finderne Ave, Bridgewater, NJ 08807-3397
    BBB File Opened:
    10/25/2017

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My son was in a hit run on the highway, State troopers called Somerset hill towing company. We ask to have car delivered to our house , tow driver said no has to go to yard cause of accident, state trooper and said thats not normal . They held my car there to they rate of chargers almost **** . My insurance tried to get the car several times the put them to voicemail then wouldnt give them a price until they got it high enough . I had to get the police involved

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shakeim R.

    1 star

    09/24/2022

    I WAS HAVING ISSUES WITH MY TRUCK, 10 MINS IN AS I WAS CALLING MY INSURANCE FOR ROADSIDE ASSISTANCE THE ******** TROOPERS CAME, AND AS I EXPLAINED TO HIM I AM ON THE ***** WITH MY INSURANCE THEY ARE SENDING A *** IN MY REGARDS. HOWEVER THEY DISREGARD THAT AND INSTEAD CONTACTED THESE GUYS TO *** ME. WITHIN 30 MINS THEY ARRIVED, THEY CONTACTED ME ABOUT WHAT I WANTED TO DO. AS I WAS SPEAKING TO THE REPRESENTATIVE (***********************) I TOLD HER TO *** IT THE A LOCATION. I THEN ASKED HER WHAT WOULD IT COST SHE STATED $500 AN HOUR. NOTE THAT I ONLY LIVED 45 MINS TRUCK ROUTE FROM THE LOCATION. WHEN THEY ARRIVED SHE TOLD ME $500 AN HOUR PORT TO PORT WHICH MEANS WHEN THEY *** THE VEHICLE TO MY LOCATION I AM STILL BEING CHARGED THE HOURLY RATE. THEREFORE, THEY WANTED TO CHARGE ME FOR 3 HOURS WHICH WOULD BE $1500 IN *** COST. I TOLD HER I'M NOT PAYING FOR THE *** TO GET HOME SO THEY ***ED IT BACK TO THEIR FACILITY. THE NEXT DAY, I GOT IN TOUCH WITH MY INSURANCE TO GET THE VEHICLE OUT ON THEIR EXPENSE. I TRIED CALLING THEM, I GET THE DISPATCH LINE. WHEN I ASKED TO SPEAK TO THE OFFICE, THE DISPATCHER TRANSFER ME TO A VOICE MAIL SYSTEM. ALL DAY I LEFT MESSAGES PILED UP AND NO ONE RETURNED MY CALL. DAY TWO, IN THE MORNING THEY REACHED OUT TO ME STATING THAT THEY EMAILED ME A FORM TO FILL OUT TO RELEASED THE VEHICLE I FILLED IT OUT IMMEDIATELY AND RETURNED THE FOR BOTH EMAIL AND FAXED. ABOUT TWO HOURS LATER SHE CALLED ME STATING THAT SOMETHING WAS INCORRECT AND I SHOULD FIX IT SO, I DID THAT. I CALLED, CALLED, SAME VOICE MAIL SYSTEM, NO ONE RETURNED MY CALL. I DECIDED TO DRIVE DOWN ON DAY THREE BECAUSE I SAW WHAT THEY WAS DOING RACKING UP ON STORAGE COST. WHEN I ARRIVED THE OFFICE DOOR WAS CLOSED, I KNOCKED NO ONE ANSWERED. I CALL AGAIN THEN THE OFFICE PICKS UP THEN CAME OUTSIDE. THEY CHARGE ME $2250 IN *** COST, MY TRUCK ON BEEN IN STORAGE FOR 2 NIGHTS THEY CHARGED ME $270 IN STORAGE, THEN CHARGE $125 FOR MY DRIVER TO GO TO THE NEAREST EXIT. TOTALING $2645 TO RELEASE MY TRUCK. RIP OFF!

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