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Business Profile

Educational Consultant

P. S. I . Testing Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******* *****, and I am filing a complaint regarding my *** Part 107 Remote Pilot exam on September 29, 2025, at ************************************ center administered by PSI Services. My FAA Tracking Number is FTN-A5240835.This was my second time testing at this location, and I experienced irregularities, ignored accommodations, technical failures, and discriminatory behavior. I have approved accommodations for testing anxiety, including a private room, which were not honored.The exam is supposed to have 60 questions, but mine had 65, raising concerns about fairness. I was told to test in the general room or the break room, where staff openly stated she would come in to make coffee during my exam. My private room request was dismissed as quiet enough, worsening my anxiety.Check-in was unnecessarily difficult. My valid passport and other acceptable verification were refused. I was told to print my exam retake authorization at a public library two blocks away despite a printer on site, forcing me to rush with only 30 minutes before the exam.The computer glitched repeatedly, delaying my exam. A requested calculator was not provided until after the exam loaded. Staff was rude and condescending, treating other candidates professionally but singling me out. I felt discriminated against due to testing anxiety and sexual orientation.Requested Resolution: A free retest at a different location with proper accommodations, and staff retraining on accommodation compliance and nondiscrimination. If these needs are not met, I may pursue legal **************: ******* J. ***** ************, ******************

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They failed to create a fair/healthy testing environment. They failed to charge me for and give me my license on site, which they are supposed to do when a person passes the Real Estate Exam. This and other failures on their part cost me time and money, and prevented me from being able to do work I would have otherwise been able to do.

    I reached out to them TWICE stating my issue, and requesting resolution. They never responded to me.

    I have since heard of the same thing happening with multiple other people. I find this infuriating and unacceptable.

P. S. I . Testing Services is NOT a BBB Accredited Business.

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