Business ProfileforCamp Bow Wow

$357.19 day care package.7/29/2022 Purchased day care package for my puppy dog, *****, whom I am trained to be a Therapy dog. I tried half days first and paid out of pocket for each hald day care with days or weeks spaced in between vists. A few months later I got a 2nd dog, ****, whom on the day of her interview I purchased a package for (***** from Camp Bow Wow was able to refund me this package). Around this same time was when we noticed that *****'s barking and anxiety behavior was getting worst at Camp Bow Wow due to the environment. I called in and spoke to a kind lady who I explain to the situation and my therapy dog training objective with ***** and I asked if I could please get my refund or hold the money for boarding as I thought I was going to travel soon. They transferred the fund to be for boarding or Grooming or training services. I called in early June 2023 asking for my refund due to me no longer needing to travel. I was told I could get my refund but a manager would have to call me back to make out the check. I got a phone call back from ***** telling me about their no refund policy. I explained to her my situation again and how the daycare was actually undoing all my training that my dog and I have been working on due to the excessive barking and stress/anxiety it's causing her thus making her unqualified to be a therapy dog in hospitals or rehabilitation centers. ***** continued to reiterate about 7 times in the same conversation that they have signs and their are no refunds. I tried to have her please work with me and that I would gladly provide documentation on the various trainings that we've have to take ans Re-take because we didn't know yet that the doggy day care was doing more harm than good for my dog. What I don't get is how I could get my money back for my 2nd dog but not my 1st dog. I would really appreciate any help with this as there were never services rendered nor any I interested in doing additional service with them.