Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lease with Lynnes Hyundai, located in **********, **. In January the vehicle started exhibiting issues. It was taken to the dealer. Per their assessment, recalls were "handled" and the issue I noted was a "software" glitch. The issue returned multiple times resulting in vehicle being dropped off at dealer on 4/24/25. To date my vehicle has NOT been returned. Despite this, I was forced by Hyundai to make a $515 payment in May--though I did not have the vehicle (but to avoid legal issues for non-payment). I have tried to get my money back or the car but neither have occurred. I have tried to return the leased vehicle, which has been in their possession since 4/24/25 but all my calls to the dealership end in me being transferred several times to a voicemail. I have requested to speak with a manager but again was given no name and transferred to a voicemail. During their possession of my vehicle, due to unknown issues with the vehicle's repair and part replacement, they ultimately provided me with a LOANER vehicle for which they also made me pay (approx. $250). The loaner vehicle is not a comparable vehicle to the one I leased....it is smaller and way more compact. I am also seeing a return of this loaner fee (which they said they would return once I return the loaner---but based on their incompetence, I am sure I will require assistance in getting my refunds for both the loaner fee and the May payment.)

  Business Response

  Date: 06/12/2025

  Good afternoon

  this customer had a back-ordered fuel rail which came in and was installed customer is to pick up June 10. 2025  Mrs ************ will be getting the deposit for rental we usually wait 5-7 days. Thank you
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05-02-2025 I bought a 2023 Hyundai Elantra that I had leased from Lynnes Hyundai. They put a road side assistance policy($2500)and a Magnishield car protection ($2995) and put all the paperwork together not giving me time to read it all with the constant signing papers. The Magnishield is an outright rip off, nothing was applied to the car which was filthy. I do not want either of these items. I went back the next day and they were no help, they offered me a free oil change. They were not up front about anything. They also overcharged for the vehicle itself. A truly awful experience. Please help.

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024 my 89 year old mother, ***** ******** of Hillsdale **********, purchased a used 2021 Hyundai ****** (***: 25NPEL4JA1MH102864) from ******* Hyundai in **********, **********. She paid in full for the car in cash (purchase price was approximately $24,000). She was told by the salesman at ******* that the vehicle Title would mailed from the New Jersey Registry of Motor Vehicles to ******* in 2-3 months, and upon receipt of the vehicle Title, ******* would mail the Title to my mother. Starting in February 2025 (3 months after the purchase) I began calling ******* asking if they received the Title. They repeatedly told me they had not. So in March 2025 I called the New Jersey Registry of Motor Vehicles and gave them the *** number to the vehicle. They told me that my mom's Title was mailed to ******* Hyundai in December 2024. Since that time I have called ******* Hyundai every Monday for a total of 5 times. I have repeatedly conveyed this information to the receptionist at ******* and I was told that a manager would be looking into this and calling me back. But I have never received a phone ******* 89 year old mother purchased this car in good faith and paid for it in full in cash at the time of the sale. She is entitled to receive the Title to the car that she paid for. But ******* does not even have the courtesy to call us back now that they deposited her check.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a 2018 Hyundai Elantra with ***** miles on it on January 18 2025 on may 6 2025 the transmission started acting funny not with ***** miles on it i called Lynns Hyundai and told i wanted to tow the car in for repairs , i was told if i did it would be refused because there was no room so i called another Hyundai dealership and had it towed to them on the 7th, i was informed that the transmission needed to be replaced, i informed Lynns Hyundai about the cars failed transmission and was told there was nothing they could do and nothing they would do for a car I've only had for less than 5 months, i have years of payments to make on this car and full insurance, it is unbelievable that i would be forced to pay for a new transmission on a car i havent put 4000 miles on and have only had since January

  Business Response

  Date: 05/26/2025

  Just a note that the customer was last here on March 10, 2025, for an oil change service. There was no mention or indication of any transmission issues during that visit.
  
  
  

  Customer Answer

  Date: 05/26/2025

  
  Complaint: 23305931
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***** *********

  There was no issue in March, there was no signs other than on May 5th or 6th on my way to work in the morning the transmission would not shift gears then a check engine light, I explained that on the call, Im still failing to understand why a transmission failing after 5 months instead of 3 makes a difference, this isn't 10 thousand miles and a year later Its 5 months and less than 4 thousand miles   

• Initial Complaint

  Date:01/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking help in resolving the unscrupulous dealings and thousands of dollars taken from me at Lynnes Hyundai Bloomfield, NJ. This happened initially on 11/26/24 I am a 70 yr old cancer survivor raising a grandchild who was tricked and taken advantage of at this dealership. I went there to buy a specific car and it was a bait and switch. They confirmed that the car was available on my drive there. When I got there I was told that an employee had borrowed it for the weekend and that they could not sell it.
  They sold me a different car and misrepresented the cost, did not give me an invoice and put several thousand dollars in extras on the loan without my knowledge or permission. The had me literally sign a desk and overchargedged me by several thousand dollars.

  Business Response

  Date: 01/02/2025

  I am sorry for any inconvenience it has been during your purchase but I can assure you that you were given a fair deal. We have offered several times to stop and go over the documents and come to a resolution which you were not willing to. If you will give us the chance to explain I am sure you will see there was no overcharge. Your paperwork reflects the exact amounts you said you were paying for the car, and your trade value. As stated if you would like to cancel the aftermarket products you signed for (gap, warranty, etc) we would be more then happy to do so lowering your total amount financed. You also came in and tried to trade in your newly purchase vehicle which we gave you 1k more then anyone else and an employee purchase price just to make things right. If you would like to stop in to discuss and or cancel those items please let me know. 

  Customer Answer

  Date: 01/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am out the original 9k trade in and the excess loan amount for the car. This is a net loss of nearly $16,000. I have no desire to go there to be told that your dealership has the right to put me in this position. Taking advantage of people is wrong and you and your crew did and continue to do  everything without remorse to cause me to be in this position.
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******** *****

  Business Response

  Date: 01/13/2025

  We are working directly with the customer, and awaiting her response into getting her out of the current vehicle and into a new 2025 Tucson with a great deal. We look forward to resolving this. 

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a vehicle with multiple issues purchased on 8/6/24 dropped it off 8/7/24 and still havent received the vehicle I keep calling they hang up or I leave voicemails no one reaches back to me I go in person and no manager is available and no one does anything to help me just false promises. At this point Im not sure what to do I have to pay the montly soon and have no vehicle I want them to be responsible for the payments coming up and paperwork of what were the repairs

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21/24, I was overcharged for $42.86, an amount above and beyond my itemized receipt. I called the next morning and spoke to manager, Tom, who said credit card payment is different from cash price. I told him I was not told by anyone that I would be charged more if paid by credit card, and he said he had a sign in the room. I certainly did not see that. I offered to bring back cash and have him void the credit card transaction, he said no, but can give me credit for next repair. I told him I'm selling the car and won't be coming back for service. He said he will call me back tomorrow. he never did and I left him a few messages in the next couple of days, and finally got a hold of hm on Monday 8/26/24, at this point, he simply said that he won't give me back the fees that was sneaked in and his only defense was that he had a sign and I should have looked.
  
  I hope this kind of conduct be stopped, so that other consumers won't be wiped out so much money without their knowledge. I also hope you can assist to recoup the hidden fees charged to my credit card.

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fri 3/8/24 took my car in for service. No issues with car prior. Sat 3/9/24 heat wasnt working in the car. It was working just fine prior to taking my car in for service Mon 3/11/24 Made appointment to bring car back, 3/13- bring car back at 7:45 AM. No contact from them all day. I called numerous times, got disconnected, put on hold for long periods of time. Finally spoke to **** the service manager, told him about lack of communication from his service advisor ****. He says I dont know about that Ill have to find out. He said they had people waiting so they didnt get to my car until late. They needed more time. I told him I needed my car to get to work the next day. When I arrived no one knew where my car was. **** and **** had already left for the day. Finally, one of the advisors still on duty, after making several calls, found my car and handed me the key. No apology, nothing Tuesday, 3/19/24drop off car at 7:45 AM. All morning no contact. I got a call in the afternoon, cant fix they had to order a part. Friday, 3/22 part is in bring car as scheduled. No contact all day. I start calling around 3:00. I dont hear back from someone until 5PM. Oh we cant fix it we can put you in a loaner TOMORROW, Saturday, 3/23. I had plans and asked for my car to be ready for me to pick up within minutes. When I got there once again manager **** was not there and nor was service advisor. Once again, someone was scrambling to find my car Saturday, 3/23 make another appointment directly with **** for 3/25 Monday, 3/25 bring my car back yet again. My car has now been there for 4 days straight. I am beyond my **** end and feel like Im being taken advantage of. I did not purchase the vehicle at this dealership but it should not matter. The utter disrespect for my time and livelihood is appalling and so is the unprofessionalism Ive experienced with this dealership. This ordeal is almost been going on for a month! Its absolutely absurd.

  Business Response

  Date: 04/02/2024

  We are working with customer to resolve this Issue

  Customer Answer

  Date: 04/03/2024

  
  Complaint: 21500170
  
  I am rejecting this response because:
  Im still waiting for the job to be completed. The amount of time *** spent calling the dealership for updates is ridiculous. My car has been in their possession for ********************** the past week. Never mind the 4 days it was there before that for the same issue. According to the manager, there was a defective part but I was never informed so that even further delayed repair. Ive now been given 3 different dates for the job to be finished and I still have to keep calling for an update. I have to go out of town in two days and I need my vehicle to do so. 
  
  
  Regards,
  
  *********************

  Business Response

  Date: 04/05/2024

  The vehicle has been repaired and back in customers possession.

  Customer Answer

  Date: 04/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and acknowledge my car is in my possession. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a vehicle from this dealership, and they provided me with temporary tags. I've been calling all week to inquire about the status of my real plates, but they keep promising to email me and call me back, yet I have not received any communication. Moreover, my temporary tags have now expired, and I still don't have a license plate. I'm puzzled as to why I'm paying money every month when I can't even drive the vehicle. Currently, as I'm composing this review, I've been on the phone for 5 hours and counting, attempting to reach someone because I cannot drive to the actual facility. I need to receive my license plate and need to be compensated!

  Business Response

  Date: 12/26/2023

  We apologize for the delay in processing your plates and registration. Unfortunately, there was a clerical error on the title and is being corrected. We will provide the plates and registration as soon as possible. Thank you

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an agreement to buy a used vehicle. I was dealing with *************. I made an offer for a 2020 Hyundai ***** Fe. She checked with her sales manages and called me back with an agreed deal. I asked her to send me a purchase agreement and asked if I could give a deposit over the phone, to hold the vehicle for me. When I didn't hear back from her the next day, I called and spoke to ***********************. I explained the deal to Rich and he said he would go check on it. He called me a couple hours later and said that the vehicle had somehow never went through there service shop and now that they did, it needed approximately $1600 worth of service and that if I still wanted it, I would have to pay that additional $1600. Here's how I know they were lying and just trying to get out of the agreement. Number one, I had already asked *** upfront to look into some things for me. Specifically, the condition of the tires and if they had two sets of key fobs. I have in an email, her response, that yes, they had two sets of keys, and that the tires were in excellent condition. ****************** did not know this information. When I asked what all the service work was for, he said it needed tires, brakes and a second key! In addition, I asked him if I looked on their website the next day, if the price would show this $1600 increase. He said "yes". I looked the next day, and guess what? No price increase! Shocking (sarcastic). Oh, and by the way, it's not like the vehicle was fairly new to their lot. It had been there for weeks, so another reason why it was very unlikely to not have gone through their shop, since they were advertising it as a certified vehicle! *** actually called me the next day. She did not know what had transpired the day before with ******************. In fact, she called and asked me if I was coming down to get the vehicle. She had it reserved in my name. I told her what happened. She was surprised and said she would look into it. Guess what? She never got back to me. I emailed her several times, but never a response. I then called the dealership to complain and try and make it right. I asked to speak with the General Sales Manager, *********************. I left a message for him to call me back. He never did. I left a message requesting the General Manager, ***********************, to call me back. He never did. After all this, I still gave them one last chance to contact me to try and resolve the matter and told them I would file a complaint. Still no response. They obviously don't care and don't believe they can be held accountable. I hope you can prove them wrong and help protect consumers against their shady practice.By the way, I purchased a vehicle from a different dealer. Same year, make, and model, but it cost me $1,000 more than if I had purchased the vehicle from Lynnes at the agreed price. Therefore, if Lynnes wants to make amends, they can pay me $1000.Thank you,***************************

  Business Response

  Date: 09/29/2023

  Lynnes Hyundai has no record of a purchase order or deposit on this individual. All contact has been in the form of information gathering from this individual.

  Customer Answer

  Date: 10/03/2023

  
  Complaint: 20674394
  
  I am rejecting this response because:
  
  This is a weak excuse.  It's coming from a person was not involved in my dealings with this dealership.  Of course there was no deposit or paperwork.  They made a deal with me and when I asked for them to send a purchase agreement or to take a deposit, they never did.  Then they turned around and made up the story about the additional work required on the vehicle.  There was no response to multiple attempts to discuss the matter, from four different people!  Not one person, but four.  What's the reason for that?
  
  Regards,
  
  ***************************