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Business Profile

Collections Agencies

Capital Collection Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Capital Collection Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Collection Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with THE GREENS II, I do not have a contract with CAPITAL SERVICES,they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/16/2024

      Capital Service has received and will provide the request information back in a timely manner.

      The initial review of the claim with Capital Services shows a request for Itemized statement was made prior and sent on 04/28/2020.

      on 10/20/2021 the consumer contacted Capital Services, opted into Capitals SMS communication service with a Capital customer ********************** agent. 

      on 07/14/2022 the consumer attempted to provide payment info to our automated chat bot in the amount of $100.00. The payment transaction had an error and was unable to process.  

      on 08/24/2022 the consumer attempted to provide payment via Capital's Online web portal with a check in the amount of $2028.00. This check was presented to the bank and returned to Capital for insufficient funds 08/31/2022.

      on 10/08/2022 the consumer again attempted to provide checking information via Capital's online web portal in the amount of $2063.00. This check was presented to the bank and returned to Capital 10/10/2022 for insufficient funds. 

      Again, Capital Service has received and will provide the request information back in a timely manner through the BBB response portal.

       

       

    • Initial Complaint

      Date:11/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing with CAPITAL SERVICES. I do not recognize this debt and have no contract with this company. I demand that this account be removed from my credit report.

      Business Response

      Date: 11/26/2024

      Capital Service has received your disputed and has marked the claim as disputed.

      a copy of the itemized statement from the original creditor will be mailed to the address on file which is the same address as provided on this BBB complaint.

      While this request is in process you can contact the office and get more details on your claim at : 

      Capital Services Reference number  *********

      TEL: ************

      Email: ***************************************** 

       

    • Initial Complaint

      Date:07/31/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving repeated calls from this number and I do not have any collection that whatsoever. I don't know why they keep calling my home and when I tried to call them back I always get an answering service. I want my number immediately removed from their contact list. Cease and desist contacting my telephone number ************.

      Business Response

      Date: 07/31/2024

      Capital Services has received this complaint and remove the number from our system.

      If there are any more questions with regards to the attempted communications. please call the office at 

      ************

      Monday - Friday 

      8:00 AM - 4:30 PM EST

      Customer Answer

      Date: 07/31/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please ensure that my telephone number, address or email address are REMOVED FROM YOUR SYSTEM and that I am never contacted again. 

      Regards,

      ***********************

    • Initial Complaint

      Date:06/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed e calls from these people from different phone numbers trying to collect for medical casts that I dont owe. Will be filling harassment charges if it continues and if these bogus demands are not removed from my credit history.

      Business Response

      Date: 06/13/2024

      Capital Service has reviewed the complaint and removed the number associated with the claims in our office. 

      There should be no future calls made to the number ************

      There have been no claims submitted to any credit bureau from our offices on these claims. 

      If you have further questions, please contact the office at 

      Telephone # ************

      Email  ********************

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received repeated calls from ************ Last on was yesterday at 730 am I do not owe them any money. I want them to remove my number from their robocalls list.

      Business Response

      Date: 03/20/2024

      The number provided ************ has been removed. 

      no further calls will be made from our office. 

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business keeps calling me from all sorts of number, even though I block the number, they will find a new phone number to call me from. The message always is the same, "please call back Capital Services at this or that phone number". Doesn't say what it is regard to. I tried calling one time and got an automated message that won't let me talk to a person. It asks for an account number, and last 4 digits of SSN. I have no idea why they are calling or what account they are talking about. I do not have any debts, however my mother just passed and she had some debts, so I'm wondering if it is for her. I called and let all her debtors know she has passed, but I am not responsible to pay her debts. Please have them stop calling and harassing me. Thank you!

      Business Response

      Date: 02/21/2024

      Capital Services had the number provided in the complaint under a different name then provided with this correspondence. As the information provided in the complaint, it is possible that the number called was in regards to their mother. Capital Services will removed and cease any future communication to the number in question. 

      If there are any further questions or information to be provided, they can reach Capital Services at ************ Monday - Friday 8 AM to 4:30 PM

    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting new bills from Inspira Health Network, However I have paid ALL invoices pertaining to any services I have used. The remaining balance is NOT correct and I wish to have it wiped away and to not be contacted regarding it.

      Business Response

      Date: 03/30/2023

      Hello, 

       

      We have reviewed the complaint and the claims in question.

      At this point in time the amounts appear valid.

      It was indicated in the complaint that payments were sent to the provider.

      If this was done recently it may still be in transit and pending update.

      If your records indicate that the payments have been accepted, please send a copy of the receipts or canceled checks to Capital Services so we may be able to review with the provider and assist in having the monies allocated correctly. 

      please feel free to contact the office with any specific details at:

      Phone: ********************

      Email: ****************************************************;

      Fax: ************

    Capital Collection Service is BBB Accredited.

    BBB accredited business seal

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