Business ProfileforRoto-Rooter

We had an emergency with the failed plastic pipe going into fridge under kitchen sink, and called the Roto-Rooter for help. According for their ads, they have local technicians in our area. However, the person who took our call, was far away from us. At first, the technician promised to come in 45 minutes, then after 1 hour we called again. He said, 45 more minutes starting now. Eventually it took him more than 3 hours to arrive after the first call. All our kitchen, part of living and corridor, as well as the neighbor's apartment downstairs were completely full of water. By the time the technician arrived, we already managed to shut off the main water supply, so the only thing he did was to cut off the failed water supply to our refrigerator, stating that he will come back the next morning to complete the job, connecting our fridge back to the water supply pipe. He said, some small replacements were needed that he didn't have at the time of service. We paid $373.89 and were promised the job will be finished in a few hours. That technician never returned back, and when we called his number, he never responded. We waited for one more day, then called the company, leaving the message. No response ever. This company is a complete rip off, please stay away.I left the same reaiew on Consumer Affairs website.