Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son hired Movement Pro Van Lines to move him from *****,** to **********, **. The company agreed on $3178 to come into my sons home and moved all his belongings into the truck and in 1-10 business days-they would arrive at the new house and unload everything from the truck into the house. On the 9th day(less than 24hr notice ) the company called my son and said they would not drive their truck to the house because the subdivision has gravel. So the moving company told my son HE had to rent a truck and they would unload from their truck to his UHaul. The other option was to pay them and additional $350 for them to load onto a different truck and complete the job. They also gave him a time of 9am-11am to meet. They then called and said they were running about an hour late. My son can not drive so this was a huge issue. I have had cancer and cant lift anything over ***** lbs. We rented the Uhaul and went to the meeting place. We now may have to pay people to help unload the Uhaul when we get to the house, incurring more costs. The moving company texts my son and says they are now running an additional hour behind. I called Movement Pro Van Lines and explained my frustration and disappointment with customer service at this point. The manager stated there was nothing he could do. I asked if for the inconvenience of this whole situation AND the fact that my son has to move everything from a Uhaul into a house entirely by himself, if hed kindly give a discount. Stating the obvious that his workers only have to do 3/4 of a job they will be 100% paid for. Manager said no. Once more I kindly asked if he could just take off the $100 which is what my son has to additionally pay for the Uhaul. Again manager stated he would not give any discount whatsoever and there was no one else that he would let me speak to. This company has poor customer service and is not accommodating to its clients. I will never use this company or refer it to anyone I know.

  

  Business Response

  Date: 10/08/2025

  Thank you for bringing this consumer complaint to our attention. We offer the following response: 
  The Customer accepted a moving estimate which described the services ordered and identified optional services, including packing services, long carry, and shuttles. 
  The subdivision road at the destination had soft shoulders and nowhere for a semi-trailer to turn around. The driver was also unable to unload the trailer without inhibiting traffic. The driver advised the Customer they could purchase the optional shuttle service, and the mover would arrange the shuttle and transfer the property to their new residence, or they could make their own arrangements and accept delivery into their shuttle. The Customer declined the shuttle service and chose to make their own arrangements. The property was delivered to the Customers shuttle vehicle. 
  We regret the inconvenience caused by the conditions on the ground, but all the services Cardholder ordered were performed, and the property was delivered within the published delivery period. As the services ordered were performed, the customer is not entitled to a discount. 

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers hid a television and a computer monitor in their moving blankets and stole them.

  

  Business Response

  Date: 08/15/2024

  Thank you for forwarding this consumer complaint to our attention. We offer the following response:
  **************** contracted for moving services which were provided in full. As part of the service, Movement Pro (MP) created an inventory log of all items consigned for transport which was signed by ****************. There was no TV or Monitor listed on the inventory log or consigned to MP. There is no evidence these items were ever consigned that MP accepted custody of these items.
  MP strongly denies Ms. ******* accusations of theft as being without merit or substance. We encourage **************** to file a police report. MP will cooperate fully with any official investigation into this matter and take necessary and appropriate action if an MP employee is found culpable.
  MP has a claim process in place to assist customers with transit related claims and **************** was provided with information on filing a transit claim. Federal law allows an interstate moving customer 9 months from the date of delivery to file a moving claim.
  The items claimed as missing were not listed on the inventory logs and there is no evidence they were consigned to MP. MP will cooperate with an official investigation into the loss and **************** may file a claim for transit damage/loss with our third-party claim administrator.  

• Initial Complaint

  Date:02/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the tail end of Jan 2024; With a downpayment of ******* USD.After talking to a representative for a "truck with a little room left", a promise of 60% off the price was promoted to me, no mention as to what that entailed was mentioned until after the movers had my stuff packed up; "60% off tariffs.". Let alone jotted down onto any of my paperwork. After a last minute price increase of over $600, my livelyhoods already loaded, with no other choice I had to accept. Paying them 600 USD. While discussing with the movers a promise of being able to pay the remainder due on delivery was made. Seeing a** the price increase ruined my financial plans, on that stipulation I agreed. Lo and behold the company kept calling to try to get more money, regardless of agreeing with the movers that the remainder will be paid on delivery. Two weeks after the initial pickup, I received a call asking for nearly 600+ USD, for a last minute delivery truck. To reach "80% payment needed for delivery," again despite the movers agreeing to accept the remainder on delivery. With promises of delivery after payment. Wanting to just get my business with this company over with, I sent the money. Hoping to just receive my livelihoods in a timely manner.Wrong.On Feb 16th 2024, I received another call, asking for even more payment to reach "80% of total price." Another $600. Regardless of being called the week prior for the exact same reason. At this point the company has used;1. "Last minute" attacks to get me to agree, twice. 2.Deceit, lies and false promises from their workers.3.Promises of misleading discounts. 4.Fraudulent claims, to the extreme of believing they are a scam. Either their customer service is abhorrent or they are a scam. There's no clear picture as to which the company is. The company hasn't tried to resolve the problem, other than asking for more money, for belongings I'm believing are long lost at this point. Only contact I'm receiving is for more money.

  

  Business Response

  Date: 04/03/2024

  Thank you for forwarding this consumer complaint to our attention. We offer the following response:
  **************** accepted a moving estimate which established the cost of the move for the inventory and services listed. The estimate described the terms and conditions of service including the payment terms, the minimum amount due before a shipment is dispatched, and an estimated 21 business day delivery period. The estimate further advised that additional inventory items and/or services ordered could result in additional charges.
  On the date of service **************** had additional items,including 29 large boxes, and ordered packing services. **************** accepted a new onsite binding estimate prior to loading which identified the additional services ordered. The new onsite estimate was consistent with the services ordered by ****************, the rates described in the estimate, federal law, and our operating tariff.
  **************** had an estimated 21 business day delivery period beginning from the first date indicated as available for delivery. ****************** first available date was 2/3 and the shipment was delivered on 2/24.  **************** received delivery within 14 business days of the first available date and well within the published 21 business day delivery period. Movement Pro delivered the shipment within reasonable dispatch as required by federal law.