ComplaintsforLawyer.com

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Contacted me in November that they couldnt bill me going forward. They just kept billing till they got it to go through, Contacted about canceling the upcoming year, They said no. THey provide nothing of any worth for this money.

  Business response

  01/04/2024

  Good morning,

  We are sorry that you had a bad experience with Lawyer.com. I have instructed the team to process a full refund of your acconut. 

  They will send you a confirmation email. Again, I'm sorry for the trouble we caused.

  Best,

  *************************
  President, Lawyer.com Inc

• Initial Complaint

  12/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Information published about me without my permission or any way to correct or remove.

  Business response

  12/26/2023

  We are sorry you had a difficult time getting in touch we us, I will work with the team. 

  Your listing has been removed and you are no longer listed. 

• Initial Complaint

  09/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  False advertising for Animal cruelty law .seems lawyer.com and nolo find a lawyer websites are data mining lying scum .. I can't find one fkin lawyer in ** that will handle a animal cruelty case supporting a VA ******* animal under the **** act pased by ***** admin God **** lying scum ! BBB should fo something about this I'm in emotional distress I just lost my cat because of animal cruelty endangerment and you want f^$k with a disabled Veteran with PTSD ?? DO SOMETHING !! I want information deleted on every website after I spilled my fkin guts only to be told they can't do anything about it that's bs!! .. I want a response from lawyers.com nolo.com and findlaw.com ..asap and have all personal information cleared and have them cited false advertising it's a SCAM all of them !! Their Data mining !!

  Business response

  10/09/2023

  Dear *****,
  
  We are truly sorry to learn of the struggles you have had in finding an attorney to assist with your matter. We understand how stressful this must be for you.
  
  I want to clarify that Lawyer.com is a platform that connects individuals with legal professionals. We do not provide legal services directly but aim to facilitate connections between clients and attorneys and cannot guarantee that a match will be made.
  
  We do not have any of your personal information on file and no additional action on your part is required to ensure its removal.
  
  We wish you all the best in finding an attorney that can assist you. 
  
  Regards, 
  *******************************
  VP, Account Services 
  Lawyer.com

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Lawyer.com began flooding my inbox with scam promotions several weeks ago. I never visited their site, suggested I would want these emails, or otherwise requested they contact me in any way whatsoever. I am an attorney, and these promotions offer "case referrals" which they allege are based on my current business, however they appear fraudulent and are completely unrelated to my (non-referral based) practice. I have blocked their emails as spam, but they appear to come from multiple sources, several time per day. I do not trust any business that operates in this manner and therefore will not click any links in these emails for fear of malware or so that it may be used as justification for further spam.

  Business response

  08/09/2023

  Dear *****,
  
  I apologize for any inconvenience you've experienced regarding the emails you've been receiving from Lawyer.com.
  
  Upon receiving your feedback, I immediately took action to investigate the situation and ensure your preferences are respected. I have personally unsubscribed your email address from our communications, effective immediately. You will no longer receive any emails from Lawyer.com.
  
  I hope that you now consider this matter resolved. However, if you need further assistance, please contact us directly at [email protected]. 
  
  Thank you for your patience and understanding. 
  
  Best regards,
  
  *******************************
  VP, ******* Services & Billing 
  Lawyer.com
  

  Customer response

  08/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Business did not return all parts required and was supplied when I dropped off my car approximately around 3-4k in parts missing and no contract from owner or business after several attempts

  Business response

  07/30/2023

  You reached Lawyer.com. We are a free online directory that helps consumers find local lawyers.

  We do not supply any parts - you have reached the wrong company.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It's a attorney that didh5 represent me th3 right way

  Business response

  07/24/2023

  Lawyer.com is a free online directory. In some cases, we attempt to connect consumers with local lawyers. We don't represent any law firms nor are we lawyers. 
  

  In this case, if you are unhappy with your lawyer you will need to contact them or the State Bar. Unfortunately, there is no action we can do.

   

  Best of luck. 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a pending immigration case with the office of ******************************* at **** *************, ****************, ** ***** that has surpassed the alloted time it should have taken to be completed. Our case was opened in 2019 and is pending submission of applications on their offices behalf. We were initially given an estimated time of completion of 2 years. We have paid upwards of $3,000.00 to work on our case and have paid off all dues to complete the case. We were told that our case was put on hold because of Covid and would not submit any further paperwork due to the risk of having to pay further fees. Anytime we go into her office to inquire on our case we are disregarded and denied the right to consult further with the lawyer on our case. The secretary gives legal advice which is beyond her scope of practice and acts on behalf of the lawyer.

  Business response

  06/19/2023

  Hi *******, 
  
  I am writing in response to your recent complaint filed regarding an issue that you encountered with a company that is not affiliated with us, *******************************. We regret to inform you that you have contacted the wrong business, as we are Lawyer.com.
  
  We kindly request that you redirect your concerns to the appropriate company. It appears there might have been a misunderstanding or an error in identifying the correct business entity.
  
  We wish you the best of luck in getting your matter resolved. 
  
  Regards, 
  
  *******************************
  VP of ******* Services, **********************

• Initial Complaint

  04/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My information is listed on the lawyer.com website without my consent, and I demand that lawyer.com remove the listing in their directory:*************************************************** The listing erroneously associates my employment with a firm named The Law Firm Of ****************************************************** This law firm is often an adversary and has a terrible reputation for unethical behavior. The association between me and this firm is damaging to my reputation. The only resolution I will accept is the permanent removal of this listing from their website.

  Business response

  04/28/2023

  ************, 
  
  Thank you for bringing this to our attention. 
  
  We have immediately removed your listing as per your request and apologize for any inconvenience.
  
  We hope you consider this issue resolved. 
  
  If you need further assistance or have any additional concerns, please let us know. 
  
  
  Regards, 
  
  *******************************
  
  VP of ******* Services, **********************

  Customer response

  04/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as my profile remains off this website going forward.  Thank you.
  
  Regards,
  
  *********************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my name is ***********************. I was in need of legal help. I came across lawyer.com in August 2022. it's now April 2023. I have not received any help I do not have an account with this company but this company is taking money from me. I tried several times to contact this company to no avail. no one can tell me how to get into my account. no one to tell me how to unsubscribe from this mess. I need these scam artists to take their hands out of my pocket because they are no help to anyone but themselves.

  Business response

  04/18/2023

  Hi ******, 
  
  Thank you for bringing this to our attention. 
  
  Unfortunately, we did not have any prior notice of your intent to cancel but want to ensure you that this has all been taken care of so you will no longer be charged for the Legal Protection Plan service. We have immediately processed your cancellation request and see there have been no charges for this account since January 2023. 
  
  We hope you consider this matter to be resolved. If you need further assistance, please do not hesitate to reach out to us so we can further assist you. 
  
  Sincerely, 
  
  *******************************
  VP, Account Services

• Initial Complaint

  04/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been billed ***** by Lawyer.com as a recurring monthjly charge for the past several months. I have tried calling them and emailing them to cancel my membership to no avail. It is impossible to get a hold of them,

  Business response

  04/17/2023

  Hi ******,

   

  Thank you for bringing this to our attention. 
  
  Unfortunately, we were unable to locate your cancellation request via phone or email so in good faith, we will gladly refund you the fees you paid for the last 6 months at $14,99 per month; total $89.94. However, if you have proof of your cancellation request with a date that's older than 6 months, feel free to send that over to us so we can ensure you get the total refund due to you. If the 6 months is sufficient, please accept this as a resolution to your matter. 
  
  We are happy to get this resolved for you today. 

  
  Regards, 
  
  *******************************, VP Account Services

  Customer response

  04/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩