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Business Profile

Windshield Replacements

My Guy Autoglass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10,2023 I brought my Mazda 3 to have the windshield replaced I originally paid $200. Iwas told he ordered the wrong windshield and the correct one was $250. I paid him and brought the car back to have the new windshield replaced the next day and I was told again that the new window was also the wrong one. He told me he would order the other option with the 12day lead time and if there was any additional fee, he would take care of it. I waited 2 1/2 weeks and reached out to see if my windshield was delivered. He said he never received it that it probably was damaged in transport. 12 days later I asked again if the reorder was in, he said they delivered the wrong one again and the correct one was in CT. Every few days I followed up on either getting my windshield replaced or a refund and he has done nothing but give me a run around. Last week Aug 29,2023 he told me that my money was left a week ago in the white van on his lot to "Take it and Get Out". When I went to pick it up of course it was not there. It has been 2 months of this run around now. I am not sure what else I can do other than file a complaint against him and his business and file a small claims in court. I have since replaced the windshield through a different company.

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