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Business Profile

RV Dealers

Cold Springs RV, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here are the responses we got from Coldsprings and the warranty company.   
    Thank youere camping with all our relatives (family reunion), and everyone left their awning up during this hour-long light rain. No other camper had any trouble except ours. Cold Springs told us to go through our insurance company to get the awning paid for. However, we think this is bad business! Our insurance company should not have to pay for a brand-new awning that was literally rained on, the first time we used it. Our last camper, a Passport Ultra-light had an awning 10 years old, was left open during light rain and never gave us a problem. We gave this company $45.000 of our hard-earned money and expected them to keep their word on the warranty. Now they are trying to "wiggle their way" out of paying for an awning that was obviously defective. Honestly, it feels like we bought a lemon. The awning, refrigerator, floor, shade, and curtain all "broke" on our first trip out. Thank you for helping us with this problem, we only want our awing fixed. We need to winterize our camper

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did get in touch with them and they reimbursed me for repairs. Thank you for you helphem.i had water leak fixed i paid for that still have no power i check awning set s**** was never tightened on awning needs a new arm i ordered that it is just hanging down now.i am not asking for anything special just want it fixed and reimbursed for what i paid for

Cold Springs RV, LLC is NOT a BBB Accredited Business.

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