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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ok please help me I buy a car there the price was 30900 ok i give them 10000 thousand dollars for a Dow payment I just make first payment and them the bank tell me I still own them 31900 after the 10k I call them they just tell me is for tax maintenance and other chargesBusiness response
11/14/2022
****** came in and was interested in our 2019 GMC Acadia, He was here on vacation and lives in **. Neal went over everything with him showed him the Vehicle and he decided he wanted to move forward with buying the vehicle.
Customer informed us he wanted to put 10k down. The price of the car was 30,973 as a ** resident his Taxes came out to be 2770.95 Plus our dealer doc fee of 825
His total amount financed before he went into finance was $24,568.95
$30,973 Sale Price
-10,000 Down Payment
$2770.95 Taxes
$825 Dealer doc
24,568.95
After Mr. ******** went into finance it looks like he took advanced of the additional protection that we offer all Customers in the finance department
He added Gap Insurance for $1,200
He also took advantage of our extended service contract for $3,050
As well as Pre Paid Maintenance for $1,442
Last thing he took was our Tire and wheel package that includes key replacement, ding and dent repair, windshield coverage that includes chips and cracks, that was $1,548
Adding all of that into his Finance amount plus the adjustment to his taxes for the Finance product put his total up to $31,897Customer response
12/13/2022
Complaint: ********
I do not accept the business's response as a resolution to my complaint because:I have read the response below. Firstly I did not authorize any of the additional protection charges. I remember denying any additional charges however I was just asked to sign forms again and again without being informed what I was signing for. I speak both Spanish and English however my English is not perfect so I feel like I was taken advantage of because of this and I even ASKED for someone that speaks Spanish however they told me that the one worker who spoke Spanish was not in today. So they knew that I needed translation help. It was my first time ever buying a car so I needed everything detailed out for me however this did not happen. I was surprised when I received my final payment went back up to $31,000 as I already put down a down payment. Additionally these additional charges do not work for me at home. I went to a couple of stores to see if these charges were worth keeping but every store that I have gone to, does not authorize any of the protection/ insurance deals that my car SUPPOSEDLY has. For all of these reasons I am removing ANY and ALL charges that come from the ADDITIONAL PROTECTION charges and need ALL money back that I have been charged for this reason as
1. I did not authorize these charges to be added
2. I am not going to use any of these protection charges.
This was a complete lack of respect since I strongly feel that because I speak english but not to the fullest extent, additional charges were just added as an assumption that I agreed with them, especially since I ASKED for a Spanish speaking official. Please reach out as soon as possible as I am firmly asking you to remove all additional protection charges.
Thank you in Advance
****** ********Business response
12/14/2022
Mr ******** met with the Financial services manager and went over all of
the paperwork and was explained and offered the services and products he
chose. Then Mr. ******** initialed and signed for each and every item he
purchased as it was all fully disclosed There did not seem to be a issue with
communication at the time. As to his mentioning going to a couple stores to see if these products are worth keeping. Knowing that he lives out of state that did come up in conversation at the time and he was assured that these products are covered nation wide which in fact they are.Mr ******** was treated fairly and with great respect as all of our
guests are. He was given all options and chose to purchase these
coverage's. Everything was fully disclosed and he signed and initialed
multiple forms agreeing his decisionsHe has the option of cancelling products on a prorated basis at any time as he was informed at the time of purchase.
Customer response
12/20/2022
Complaint: ********
I do not accept the business's response as a resolution to my complaint because: I do not accept this because I only accepted everything because I thought it was part of the car,
not additional charges. Additionally it’s clear that I do not fully understand the language based
on the first email that I had sent out and the following emails I had my daughter proofread and
write them for me. To settle this case I would like to cancel all additional charges and receive a
refund for the charges that I was charged at the time of the purchase of the car.
-Sincerely
****** ********
Initial Complaint
10/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
So this is my third lease with Nissan, I've had several issues throughout my 7 years with Autofair but ultimately this last problem led to me deciding to take my business elsewhere from here on out, and my family who also leases with Nissan has done the same. I got my 2019 rogue sport in 2019 at the beginning of the pandemic, when I got the car I loved it but slowly realized it had acceleration issues. I expressed my concern at my routine maintenance apt to which I was told it was nothing. Then my ABS light came on, brought it in was good they don't know what it is, cleared it and sent me on my way. I brought it in again cause I feared it was unsafe due to the acceleration issue Finally was told the issue, and that it was now my responsibility to pay the 3000 bill and there was nothing they could do to help me Mind you I've had this car for a little over a year, and was still in mint condition. I was told something "leaked" through the plastic cup holder console and it was now my issueBusiness response
11/02/2021
Business Response /* (1000, 8, 2021/10/18) */ The General Manager, Phil, has spoken with Ms. ******** and she is supposed to reach out to him when she is available to bring her vehicle in so that the service department can look at it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.