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Uber Reflections LLC

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1

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Review Details

  • Qimiao Z

    Date: 11/17/2025

    To whom it may concern,I am writing to file a formal complaint against ********* regarding a delivery that was never received despite being marked as delivered. The company has refused to provide a refund or an appropriate *************** of incident: 11/17/2025 Order number: #**D34 Platform: **** Eats On the date noted above, I placed a dinner order through **** Eats and received a notification that my order had been delivered. However, the delivery photo provided by the driver clearly showed a location completely different from my residential address, and the in-app map indicated the drop-off point to be two full blocks away from my home.When I called the delivery driver for clarification, he stated that he did not speak English and hung up. I then went outside in -4C weather, walked the two blocks to the location shown in the photo, and found no delivery and no sign of my order anywhere.I contacted **** Eats Customer help through the app to report that my order had been delivered to the wrong location and that I did not receive it at all. Despite explaining multiple timesincluding the incorrect drop-off photo, the drivers refusal to communicate, and my personal verification that the food was not at the location**** Eats responded by saying they could not verify that the order wasnt delivered and refused to issue a refund. Their representative stopped responding after I asked for escalation. This is unacceptable, especially considering I had clear evidence that the order was mishandled and never delivered to my address.This constitutes both poor business practice and failure to honor services paid for.I am requesting:A full refund for the undelivered order.A review of the drivers conduct and delivery accuracy.Assurance that **** Eats will improve its customer resolution process to prevent similar incidents.Thank you for your attention to this matter. I look forward to your timely response.Sincerely,Qimiao *****

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