Business ProfileforLizzy Lane Farm, LLC
Business Details
- Location of This Business
- 3 Mountain Rd, Sanbornton, NH 03269-2230
- BBB File Opened:
- 8/21/2018
- Years in Business:
- 8
- Business Started:
- 9/25/2015
- Business Management
- Karyn L. Bennett, Owner
- Contact Information
Principal
- Karyn L. Bennett, Owner
Customer Contact
- Karyn L. Bennett, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Tori V
06/03/2021
Lizzy Lane Farm, LLC Response
06/07/2021
https://lizzylanefarm.com/collections/dried-herbs/products/organic-calendula-flowers-petals-calendula-officinalis-dried-herb
We take pride and time to provide accurate information and several quality photos about our herbs. We do not use stock photos, something she accused us of doing.
As with any herb, color does vary from season to season and from batch to batch. The color variations are clearly shown in our photos. This customer claims to be an herbalist, yet doesn't understand this.
Although this item is non-returnable, I offered to accept it back and even send her a paid return label for the herb she doesn't like the color of. This was not acceptable to her. She wants a full refund of the entire order including the shipping costs and price of the other item she received but is not sending back. This is far more expensive to my own small business far beyond the $8 she claims it would be. Shipping alone one way costs more than that.
If I take the herb back and refund the order I will be out the cost of the herb, another herb, plus the full cost of shipping both ways. I feel it's a fair compromise to accept the herb she doesn't like and pay the return shipping for it. She would keep and pay the cost and shipping of the herb she is keeping.
I completely understand that she is a small business owner as am I. In these new troubling times working together is imperative for the success of every small business, she is unwilling to compromise her demands.
I am still open to the return if she changes her mind and compromises with me. Again I am willing to accept and refund the cost of the returned herb and pay shipping one way.
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