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Business Profile

Employment Background Check

Direct Screening

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Background Check.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is reported fictious information about me, ******** ****. I have had my record expunged which mean I legally have never been arrested and report the same. This data broker has inaccurate information and I want them to remove it immediately.

    Customer Answer

    Date: 07/20/2023

    The dispute has been solved.  They updated my records correctly. 

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a background check on myself because I am applying for a job in the sheriff department and need a full arrest history as well as every address I have lived. I paid for the top tier, but the results came back with nothing. I know this to not be true, I have had three arrests about 20 years ago. There was also no address history included. I have uploaded a photo that shows where an address history appears to be included in this tier according to their claims. I messaged them requesting a refund and got a very rude email back with a bunch of excuses.

    Business Response

    Date: 02/15/2023

    Mr. ****** ordered a criminal record search yesterday and has already filed a complained to the BBB. As our BBB history will show, it is a rare occurrence that we have a BB complaint filed against us, especially considering the high volume of customers we have. To receive a complaint in less than 24 hours after the order is purchased is something that has never happened before. 

    Mr. ****** complained that his extensive arrest records were not returned in our criminal record search.  We are a FCRA complainant website. As we told him via email, FCRA complaint websites do not return arrest records. FRCA Arrest records are nor reported under the guidance of the Equal Employment Opportunity Commission. 

    No where on our website do we state that we return arrest records as part of any search we perform. My ****** should know this as he made the following legal representation to us before he was allowed to order the criminal search on himself.

    - You acknowledge that you have read and agree to our "TERMS AND CONDITIONS" and that you have reviewed our "DATA COVERAGE" in your selected search area.

    Apparently Mr. ******, despite his representation, did not review our "data coverage" which lists the types of criminal records returned by each criminal record source (Department of Corrections, County Courthouses, etc.)  If he had done as he represented, he would have known we do no return the arrests records.

    The strange thing about this situation, is Mr. ****** not giving us a chance to respond to his email of last night which apparently he sent just before filling this complaint. We would have refunded his money as a courtesy. He appears to be way over his head in using a FCRA compliant website as he calls our website "Misleading"  That is a word that I have never heard about our website. Most people think it is very straight forward.

    The opportunity for a courtesy refund was closed when he filed this complaint.

    Customer Answer

    Date: 02/15/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: part of the complaint is that I did get a response and it was nothing short of rude.  That was why I initially contacted BBB.  You made your refusal to work with the customer (i.e. me) to make things right perfectly clear in the email.  There was more than just arrests, there was a court case for each arrest and an outcome of the case that is a matter of public record.  I know this because I have been through the process of getting the information in the past when I applied for another job.  Regarding the misleading aspect, perhaps you did not look at the attachment with the highlighted section that I sent in the initial message.  It would make it appear that an address history is also included in the report, yet there is none.  I would have received more information from any other background report out there (including truthfinder), paid far less, and not had to give my social security number.

    Sincerely,



    ****** ******

    Business Response

    Date: 02/16/2023

    You can read any tone you want into an email. You are obviously upset about your $38.95 fee, but there is no reason to continue to call me rude. Frankly I find your personal attacks uncalled for. It does not help solve your problem. 

    As I previously stated. you made a legal representation to us that you reviewed our data coverage before we would allow you to order. You have now changed your complaint from arrest records not being returned to other legal matters not being returned. Do we search the courthouse your other legal matters were held in? You should know this as you are required to find this out before you used our website. 

    However I do not want to continue to try to explain why you are absolutely wrong in disparaging our company that has been on the internet for over 17 years and disparaging our customer service as non helpful. A BB complaint for Direct Screening is a rare occurrence. Maybe you should assess why you are having these problems when no one else is.

    I have just now issued a credit for your fee and closed you account.

    Brian. 

    Customer Answer

    Date: 02/16/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

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