Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday evening on Thursday March 22nd, 2023, I signed up for a 3-month free trial through T-Mobile's Tuesday deals. I enrolled in one course for audio engineering. Usually T-Mobile deals are legit and I've never had any problems with other company's, etc. Thinking it was legit and free, I decided to give it a try. After I enrolled, a pop-up came onscreen telling me to buy course material for $34.99. I had no money to be using right now. So I exited out of the pop-up without buying. Immediately after closing the pop-up, it opened right back up and wouldn't let me get around it. I then closed the entire website out. I opened the site back up to the home screen to see if I could figure out why it was doing that. I was just going to un-enroll. Literally, right when I opened the site back up before I could do anything. I received a text message telling me they took out $34.99 without my authorization. Which put me in a huge bind. I instantly open up my email. Sent them a message to their customer support. Telling them exactly what happened and asking for a refund. I have never used the course or downloaded any course materials. This morning I get a response from their customer support telling me they can't give me a refund, because it shows that I clicked buy (which I didn't). I remind you this hasn't even been one full day yet. So basically I'm screwed out of essential money that I needed and there's nothing I can do? This is bad business practice! I haven't done anything with the site yet. I have no-idea if the course is good or not or even what the course materials are. Because now, I'm scared to even touch the site in fear they will just keep taking money from me. I demand a refund or something to appease this stress. This isn't fair at all. Please, someone help me in this matter. This is so disheartening, that I came online to see if there was anyone else who went through something similar. Then I find, there have been others dealing with their shady business practices as well. I'm not happy at all. I wanted to share my frustration. In hopes someones else will see this and not use their services or at least be extremely cautious before dealing with them and have safety measures in place to protect yourself if they try to scam you.

  Business Response

  Date: 03/29/2023

  Dear ******, 

  I'm writing in response to the complaint you had filed with the Better Business Bureau regarding regarding your course material purchase. Please accept our sincere apologies for the inconvenience caused.
  

  We take all customer complaints seriously and are committed to resolving them as quickly as possible. After reviewing your complaint, we have identified that you have purchased the course materials manually by clicking on the "Buy Now" option shown in your account. The same proof along with downloaded resources has been attached along with this complaint.

  The course material is not free. This is highlighted in your account and in our terms and conditions **************** in section 9.7.

  Refunds: a certificate, course materials, assignment retakes, or any other optional course content from the member's area, from the checkout page or any other method, refunds cannot be provided without just cause, as defined by incorrect content or pricing; and/or
  
  This purchase is non-refundable. However, in the light of our relationship with the students, we have discussed with our seniors and refunded the charges back to the method of payment used at the time of purchase despite we are in no way wrong in this case as an exception. It will be with you in max 7 days and most likely sooner. The refund receipt is also attached herewith.
  

  I am leaving you with access to digital contents  that have been already activated. I and we just want you to get the most from this course.

  If you have any questions, I am just an email away.
  
  Have a nice day! 
  

  Praveen K****
  Team
  Leader- Upskillist

  Customer Answer

  Date: 03/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded me the money. Which would not have happened if it wasn't for BBB. However, I do not appreciate them claiming they weren't wrong in this. They repeatedly told me, I wouldn't be refunded. So even though I filed with BBB, I had no hope of being refunded. My money being tight right now, they put me in a serious bind. I didn't press the buy now button. I really hope in the future they fix their system. Otherwise, this will happen to others as well. It's easy to prove something if their system is faulty. I never downloaded the course materials until this past Monday, 2 days ago when my course was starting. I filed the BBB complaint less than a day from the time I was denied a refund. No course had started and no course downloads were made at that time. It was only days after when I lost hope of being refunded that I preceeded to download course material and start the course. I was trying to make the most of a bad situation. They also offered me a free course and an extended 56 days of my trial. Which I accepted, but they just refunded my money so those offers were taken off the table, which is perfectly fine. This still cost me too much stress and should've never happened. Thank you for the refund and thank you for leaving the course available. Please, treat your customers better even if they are doing a trial. You don't want to lose out on future customers due to bad business practices. Could've saved us both all this trouble.
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28th, 2023, Upskillist charged me $69.99 without my permission and authorization. They had earlier given me 12+ months of free trial in August 2022 but without any notice or confirmation, they charged me on January 28th 2023 (5 months into the free trial).
  
  Upon inquiry, they said "in the month of August, you tried 15 times to get additional 28 days access, since our system allows only 5 months, your first renewal was on 2023-01-28"
  
  I asked them about this repeatedly via email but they did not care to talk about this and totally ignored my questions and concerns and instead kept offering me another 5 free trial months instead.
  
  I would not like to get the 5 free months. I have already seen what "free" means in this business model. Upskillist should notify their customers in advance with an apology before they cancel the "free" trial instead of charging them, blaming them, lying, and ignoring their emails.
  
  I have contacted my credit card but the dispute is going to take time so I have decided to reach out to BBB. I would like a full refund as well as an apology from Upskillist for the inconvenience and the unprofessional behavior of their support team.

  Business Response

  Date: 03/08/2023

  Hi BBB,

  Thank you for
  bringing this matter to our attention. We desire to do everything we can to
  resolve the issue as quickly as possible.

  We provide a subscription membership that gets charged after the end of the free trial period and gets renewed every 4-week thereafter unless canceled. During the registration, we ensure this information is presented along with the renewal date and amount before the payment details are submitted.Since the cancellation process was not completed on the account before the end of your free trial, the user was charged for the subscription renewal as per our terms and conditions. (Refer to 6.6: ****************). 
  

  As per our records, I find that the user joined up
  through 7-day free trial on August 06, 2022, with a
  subsequent renewal every 28 days after the trial. On August 06, 2022, student tried to cancel via cancellation journey and agreed for 28 days additional access instead. Later, the student tried to receive an additional 28 days free access for 15 times on the same day and as there's a limitation in offering free access, our system offered 28 days X 06 times, almost 06 months access and that they forgot to cancel
  the membership before the free trial ended. So, the first subscription was renewed on the 2023-01-28. 

  Additionally, the user had unsubscribed from receiving emails from us, so user didn't receive the trial end reminder email, however it was triggered 7 days before the renewal from our end. 

  We can confirm the membership is now
  canceled ensuring no further payments will be processed. We request the user to
  not reactivate the subscription from your end.

  As a goodwill gesture,
  we have now processed the refund. It will be with users in max 7 days and most
  likely sooner. The refund receipt is also attached herewith.

  Good luck! 

  
  Thanks & Regards,

  Praveen K****
  Team
  Leader- Upskillist

  Customer Answer

  Date: 03/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  The business lied in their response about the free trial duration as well as about me unsubscribing to their emails.

  I still receive emails from them and have been receiving them during the time in question. As a matter of fact, it was because of their email that I found out they had just charged me on January 28th.

  It's unfortunate that the business has still not apologized for their behavior and continue to lie but I hope they stop scamming people in the future.

  I request the business to not reactivate the subscription or another generous "free trial" from your end and thank you for finally sending the refund.

  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a 3 month free trial to upskillist from T-Mobile Tuesday. I set a reminder to cancel free trial. Dec 2022 I went to cancel my trial in return upskillist gave an additional 28 days. Set an reminder Jan 2023 went to cancel and again was given 28 days. Set reminder then I had a charge for $69.99 at beginning of Feb 2023. I logged into website hit cancel and tried to figure out how to get refund. Only way to contact upskillist is email I emailed them and would be about 3 or 4 days before spoke to someone on phone which took many phone calls. I would answer no one would sayil anything, I emailed them to call back then phone would ring twice and they had hung up before could answer finally did talk though. I asked for refund they said no to refund but could give me a 6 month free trial instead. I think it was 6 months can remember exactly. I said if it is cancelled at start of billing cycle why cant I get refund, they don't do that. I said I will call my bank they said nothing will be done cause email was sent to me days before free trial was up. I looked for this email never have I seen a weird time I needed to cancel by. The email said my free trial ends Feb 6 2023 at 18:52 UTC and card charges 69.99. 18:52 utc is 11:52am my time according to google, when ever I have seen something you will be charged for you have untill 11:59pm to cancel. I feel like a refund can and should be given if cancelled shortly after charge. I'm not asking for a refund halfway through my membership where I could have used the service in that time. If anything I would take a prorated refund that is better than nothing. I feel this is scam the way repeatedly go to cancel and given additional free trial until card is charged cause you didn't cancel by the odd time of 11:52am.

  Business Response

  Date: 03/01/2023

  Hi BBB Team,

  Thank you for
  bringing this matter to our attention.

  We provide a subscription membership that gets charged after the end of the free trial period and gets renewed every 4-week thereafter unless canceled. During the registration, we ensure this information is presented along with the renewal date and amount before the payment details are submitted.

  As per our records, I find that the user joined up
  through "T-Mobile
  03-month free trial" on September 12, 2022, with a
  subsequent renewal every 28 days after the trial. The user attempted to cancel subscription on 12/11/2022 and 01/08/2023 through cancellation journey and opted for an additional 28 days free instead of cancellation, the next renewal was set for  6 Feb 2023 06:59 PM UTC and a trial end reminder email was sent on 01/30/2023 06:52PM UTC. Since the cancellation process was not completed on the account before the end of your free trial, the user was charged for the subscription renewal on 6 Feb 2023 7:00 PM UTC ( As per user's time zone, it is 12:00?pm) as per our terms and conditions. (Refer to 6.6: ****************). Hence, the refund was denied over the call and was offered a 06 month free access for a 01 month subscription payment as a goodwill gesture.

  Additionally, our records show cancellation activity only on 02/08/2023 which is 2 days after the renewal.It's necessary to cancel the renewal before the free trial to avoid subscription charges. 

  We have reviewed the user concern regarding the charges and discussed with our seniors to find an amicable solution here. Whilst we are working to make this right, we have refunded 50% of the charges back to the method of payment used at the time of purchase despite we are in no way wrong in this case as an exception. The trial end reminder email and refund invoice has been attached along with this email. Please refer to the attachment. 
  
  The refund amount should be credited to your account within 3-5 business days if the user has not raised any dispute with the financial institutions.

  Furthermore, the subscription is in "Non-renewing"status, the user can access the courses till 6 Mar 2023. The student will not be charged for any subscription charges unless subscribed. 

  Good luck with your studies.

  Regards, 
  Praveen K****

  Customer Answer

  Date: 03/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26th, 2023 Upskillist charge me for a 2 year subscription. I was unaware that I had authorized this renewal as I had only enrolled in one course over a year ago. I was not notified that a renewal was to happen. I contacted Upskillist immediately to explain, and to request a refund as I have not utilized their others courses and do not intend to use their platform further.
  
  Several emails disregarded my requests. Finally “Roger” emailed that the relevant department would contact me to facilitate a refund within 48hrs.
  
  A phone call took place today, January 30th, 2023. “Marcus” would not issue a refund but would allow me to take courses for the next 2 years and not renew for another 2 years. Repeatedly asking to speak with a supervisor, but he would not allow this.
  I have contacted my credit card as services have not been rendered and this charge was made in bad faith. I would like them to refund the charge and apologize for the rudeness of their employee.

  Business Response

  Date: 02/03/2023

  Hi BBB,

  Thank you for bringing this
  matter to our attention.

  As per our records, we found that the user had subscribed initially to Annual membership which was not cancelled before the renewal due date, hence they have been charged for the membership renewal automatically. It's necessary to cancel the membership to avoid further renewal  and since the user did not cancel before the renewal due date, payment was processed as per the terms and conditions associated with the membership. Click [Here](*********************************) to review the same in particular sections 4 and 5.

  The first thing I have taken the liberty of doing is to confirm the user's membership is scheduled to cancel thus ensuring no further payments will be taken.

  As a goodwill gesture,
  we have now processed the refund and communicated to the user already on January 31st. It will be with users in max 7 days and most
  likely sooner. The refund receipt is also attached herewith.
  

  Regards, 
  ******* ***** 

  Customer Answer

  Date: 02/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I would urge Upskillist to improve their standard practice of auto renewal by sending a reminder to the customer. When a person is auto enrolled for a 2 year subscription, people would appreciate a reminder that the renewal is about to take place. Especially if they are inactive users.

  I appreciate the refund. I did not appreciate how unkind, rude, pushy and demeaning the staff member was who spoke to me on the phone, or how dismissive the emails were.

  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September of 2022 I signed up for t-mobile Tuesday and I believe the course was free for the first 30 days. However once I accepted then they said i had to purchase textbooks in order to start the course. I later unsubscribed in October, but since then Upskillst has made withdrawals in the amount of $69.99 from my account in November and December. I have been in touch with this company via email for a refund, and they keep telling me the same lie about how they have been trying to contact me by phone. I have all emails to prove my contact with them.

  Business Response

  Date: 01/28/2023

  Hi BBB,

  Thank you for bringing this matter to our attention. We desire to do everything we can to resolve the issue as quickly as possible.

  With all due respect, we do not agree with the customer's complaint as the information shared is inaccurate.  As per our records, I find that the user joined up through "T-Mobile 03-month free trial" on September 05, 2022, with a subsequent renewal every 28 days after the trial and that they forgot to cancel the membership before the free trial ended. So, the subscription was renewed respectively on December 05th and January 02nd. 

  We provide a subscription membership that gets charged after the end of the free trial period and gets renewed every 4-week thereafter unless canceled. During the registration, we ensure this information is presented along with the renewal date and amount before the payment details are submitted.Since the cancellation process was not completed on the account before the end of your free trial, the user was charged for the subscription renewal as per our terms and conditions. (Refer to 6.6: ****************). 
  

  We can confirm the membership is now canceled ensuring no further payments will be processed. We request the user to not reactivate the subscription from your end.

  As a goodwill gesture, we have now processed the refund. It will be with users in max 7 days and most likely sooner. The refund receipt is also attached herewith.

  Good luck! 

  Praveen K****

  Team Leader- Upskillist

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $70 for just one month of service despite canceling right at the end of my free trial. After sending an email to customer support, I received several calls from spoofed numbers all over the country. After answering one of them, I was told that I was ineligible for a refund and that I was getting an additional promotion/free trial instead. I attempted to refuse, but it was added to my account anyway.
  
  I was also told that my account was just now being canceled today, on 12/16/22, despite me canceling my subscription two days prior. I've sent them confirmation of me canceling the account at the end of my billing cycle, and haven't heard anything back so far. Seems that this is a trend with the company: to offer trials, then charge early, then go silent. I now have to go through my credit card company to try and get the amount reimbursed. DO NOT buy any courses with them.

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for this educational program throught Tmobile Tuesday but quickly learned that it was a scam. I immediately canceled my subscription on 08/16/2022 & received a email confirmation of the cancelation. However, today on 11/10/2022, I received a email that I would be charged $69.99 for a subscription that I originally canceled. I do not approve of this transaction. Getting in contact with this company is difficult.