Complaints

This profile includes complaints for Dealerlicense.net's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dealerlicense.net

  170 Commerce Way Second Floor Portsmouth, NH 03801

  
• 

  Dealerlicense.net

  228 Park Ave S STE 54634 New York, NY 10003-1502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************** charge me money to get a co-op dealer to sell out to sell cars. The name of the co-op dealer is *****************. *************************** hook me up with Affordable Auto s for the co-op dealers license to sell cars by and sell cars at the auction. Affordable Auto s never had time for me to explain how things work. They were always too busy for a phone calls and questions they kept asking for money, but never delivered on anything. I filed a complaint with *************** they canceled me and took my money. I file a complaint with *************************** about *************** s not completing their end of the bargain and asked for a refund. They never responded to me. They just took my money and ran. I would never ever do business with *************************** they are just out to scan peoples money. Ive tried over and over again to get my refund which they promised if things didnt work out, they would refund my money and they do not respond to my emails or phone calls.

  Business Response

  Date: 02/07/2025

  Mr. ******* applied to our Dealer License Agent Program on November 19, 2024 and was placed with one of our Co-op Dealerships shortly thereafter.

  Mr. ******* failed to setup the required monthly payment and refused to make the required security deposit.  Mr. ******* also refused to sign all the necessary agreements in order to proceed with the program.
  
  After repeated attempts, over a 3 week period, by the dealership manager to contact Mr. ******* by email, phone and text, it was determined that Mr. ******* was not serious about moving forward with the program.
  
  We have records of every phone conversation, text message and email correspondence with Mr. ********  Mr. ******* was impossible to reach and he was not responsive to the dealer managers requests.
  
  Our Co-op Dealership Agent Program is the best way to get into the highly lucrative used car sales industry.  We provide access to dealer only auto auctions, a fully insured dealer plate and all the paperwork you need to succeed in this business for under $400 per month.
  
  We have been in business since 2007 and pride ourselves on integrity and awesome customer service.
  
  We help hundreds of people every year get into the used car sales industry and are happy to help serious, like minded individuals achieve the American Dream...

  
  

  Customer Answer

  Date: 02/10/2025

  None of the statements that *************************** made are true Affordable Auto that they signed me up with never follow through on anything they promised to do. I waited and waited for them to complete all paperwork. I did complete all my paperwork in a timely manner. They seem like they didnt know what they were doing when it took almost 4 weeks to complete their side of the paperwork then they asked for $1000 and an additional $400 to complete getting my license. I asked him a simple question. Why am I getting charged by $400 when I have not even started as far as the deposit I sent him a check for $1000. They told me that they did not want to check to go ahead and cancel the check and so I did and was going to wire money to him again when I asked them why I was getting charged $400 for my monthly fee when it took him a month to get my paperwork in order they quit answering the phone so to my belief this company is a big scam They con you into thinking you are getting a dealers license when in reality theyre just there to take your money

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representative of DealerLicense.net (******) Provided me with misleading information, After collecting $798 deposit, they sign me up with one of their Partners that completely ignored my calls. After couple of days , I didnt feel safe and I requested my money back, but they completely ignored me and never replied to any of my texts or emails. This is a complete fraud. everyone needs to be aware.

  Business Response

  Date: 08/20/2024

  This customer (********) went through the whole application process and we promptly placed him with one of our Co-op Dealerships.
  After being placed with our Co-op Dealership, ******** refused to sign the dealership agreements and/or partake in the dealership onboarding process.  ******** then demanded a full refund and refused to give us any reason for his refusal to proceed with the program.
  We referred him to our refund policy page ******************************************.
  
  The end.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22026410
  
  I do not accept the business's response as a resolution to my complaint because: After being placed with the Co-op Dealership, I encountered significant difficulties in establishing communication with the dealership. Despite multiple attempts to get in touch, the dealer was unresponsive, which made it extremely challenging for me to proceed with the necessary steps. Given the lack of cooperation and the unresponsiveness of the dealership, I became concerned about the viability of this arrangement and its potential impact on my goals.
  As a result, I decided to cancel my membership. I believe that effective communication is essential for the success of any partnership, and in this case, the lack of it led me to conclude that continuing would not be in my best interest.
  I appreciate your understanding and hope this explanation provides clarity regarding my decision. I would also like to reiterate my request for a refund, as previously communicated.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/29/2024

  We monitor and RECORD all phone calls, email and text messages between the member and the Co-op Dealership.
  Shortly after we placed you with the Co-op Dealership, you sent an email that you did not want to proceed because you were "advised" by legal counsel not to do so.  You refused to sign the dealership agreements and simply asked for a full refund.  You were advised by phone, and in writing before we placed you with the dealership that there would be further agreements to sign with the dealership.  We have proof via email, text and phone calls that the dealer manager reached out to you numerous times, yet you failed to respond to him.  Again, you need to follow our clearly stated Refund Policy (*******************************************) in order to receive a refund.  ********* & good luck...

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed and application for the dealer license program for $1000 per mos pending a backround check. I was told that it was going to be $2500 mos due to my driving record. I still contemplated signing with but I did not move foward. I gave a deposit of $798 and I am due a refung of $598 after the $199 fee for the background check . I would like my refund, I am sending a copy of the program that I signed up with that clearly say I'm due a refund of $597 if I do not move forward.

  Business Response

  Date: 06/20/2024

  ******************** applied to our auction access, used car co-op dealership program on April 19th, 2024 and we placed him with one of our Co-op Dealerships shortly thereafter.  ******************** then refused to move forward with the dealership.

  The dealership manager tried repeatedly to contact ******************** by phone, text and email to no avail.  ******************** basically "ghosted" our dealership manager and refused to do the required onboarding orientation meeting, sign the dealership agreements or pay the security deposit to the dealership.  ******************** then contacted DealerLicense.net and demanded a refund.  Our refund policy is clearly stated on our website ******************************************

  If you join our program and  refuse to move forward with the dealership that is your choice and not an acceptable reason for a refund.

  Our used car dealership license program is the best way to get into the highly lucrative used car sales industry.  We provide auction access and a fully insured dealer plate.  DealerLicense.net has been in business since 2007 and pride ourselves on integrity and awesome customer service.  We help thousands of car flippers nationwide and have Co-op Used Car Dealerships from coast to coast.

  If you are looking for awesome customer service with a reputable company that has been around since 2007, then please give us a try.  Dishonorable people need not apply.

• Initial Complaint

  Date:05/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DealersLicense.net promise customers who conduct themselves in a professional manner and do not cause issues will receive their deposit back in full when terminating the relationship, however, this could not be further from the truth as DealersLicense.Net enabled *** **** ****** to steal $2000.00 from me and several other people.
  
  I terminated my relationship in DEC/2022, followed all the rules, never caused a single issue and was promised the return of my deposit by (**** ******/*** **** ******) at the time of termination.
  
  Around the time when the deposit was supposed to be returned, I got an email from dealerslicense.net stating **** ******/*** **** ****** were stealing peoples deposits and if I choose to continue to do business with them, it would be at my own risk.
  
  I informed DealersLicense.net that I had already terminated my relationship with **** ******/*** **** ******, and I asked if DealersLicense.net was going to make this right, since it was DealersLicense.net who promises “REFUNDABLE DEPOSIT” in their contract and their answer was “We called you to be nice, we didn’t have to say anything – but lets give it time. Please copy us on all future communication between you and **** ******/*** **** ******”.
  
  I sent a total of 2 emails to **** ******/*** **** ****** before ending communication and sent a follow-up email to dealerslicense.net, letting them know that I not only fault **** ******/*** **** ******, but I also fault DealersLicense.net because I would not have been scammed by **** ******/*** **** ****** if DealersLicense.net had not promoted him as a reputable vendor.
  
  I also told them that I had spoken with my bank's fraud department and we will be moving forward with filing claims against all parties involved. DealersLicense replied stating that “they were going to help but not anymore, good luck”
  
  Following DealersLicense.nets email, I choose to end communication and will be moving forward with additional actions.
  
  This company is a scam

  Business Response

  Date: 05/16/2023

  In response to Mr. *****'s allegations, yes we terminated our relationship with one of our Co-op Dealership managers who was not returning member's security deposits.  We notified a small number of potentially affected members and have helped most of them to retrieve their security deposits.
  
  Mr. ***** refused to follow our directions and cooperate with our team to help retrieve his security deposit, instead choosing to demand that we return his security deposit that he paid directly to the dealership manager.  Mr. ***** also decided to stop communicating with our team and has threatened all kinds to retaliatory actions against our company.
  
  While the situation with the past dealership manager was unfortunate and troublesome, we did help most of the past members to get their security deposits back.  We also terminated our relationship with that particular manager whom was with our company for close to 10 years.
  
  DealerLicense.net has been providing ethical and professional co-op dealership services since 2007 and the owner has been doing the same since 1990.  We have had over 10,000 members and been involved with over 200 Co-op Dealerships.  We conduct ourselves with the highest level of honesty, integrity and professionalism.  We attempted to work with Mr. ***** to resolve his issue with the dealership manager, but Mr. ***** refused to cooperate and instead chose to place unreasonable demands and make numerous threats against us.
  
  We have provided Mr. ***** with all the necessary information to in order for him to retrieve his security deposit, however we will not be lending him and further help and/or support as we did with the other members.
  
  Respectfully,
  Timothy P*****
  DealerLicense.net

  Customer Answer

  Date: 05/16/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because
  the merchants (DealerLicense.net) is lying. I followed every single instruction
  the provided and my money has yet to be returned. DealersLicense.I contacted
  **** ****** and copied Timothy on the email, and I emailed the DMV contact they
  provided. Is dealerslicense.net able to provide the instructions I did not
  follow or is this simply a response to try and save grace after assisting a
  known criminal to steal money from me and other members of
  DealerLicense.net

  Also, by your own admission,
  you have customers who have gone a year without getting there money back TO DATE, the
  email where you admit this is attached to my complai9nt. As it stands, you have
  offered 0 protection, and you have failed to honor the obligations within your
  own contract, and YOU HAVE SCAMMED ME AND OTHERS OUT OF 2000.00. 
  Your answer is rejected
  because it is untrue. By your own admission, you stated that you were not
  responsible for your vendors stealing my money. despite the mention of 100%
  refundable deposits listed in the contract we both signed...   As it
  stands, DealersLicense is just as guilty as **** ****** for scamming me out of
  my money...
  

  Sincerely,
  
  ****** *****