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          Infiniti of Nashua has 1 locations, listed below.

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            Business ProfileforInfiniti of Nashua

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Infiniti of Nashua offers the sale and service of new and pre-owned vehicles.

            Business Details

            Location of This Business
            11 Marmon Drive, Nashua, NH 03060-5205
            BBB File Opened:
            3/2/2015
            Years in Business:
            9
            Business Started:
            10/9/2014
            Business Incorporated:
            10/9/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 20953-RS for this business, issued by New Hampshire Banking Department

            These agencies may include:

            New Hampshire Banking Department

            53 Regional Dr STE 200

            Concord NH 03301

            (603) 271-8675

            https://www.nh.gov/banking/

            BBB records show a license number of A-2101 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

            These agencies may include:

            New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

            23 Hazen Dr

            Concord NH 03305

            (603) 227-4120

            https://www.nh.gov/safety/divisions/dmv/

            BBB records show a license number of 04464 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

            These agencies may include:

            New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

            23 Hazen Dr

            Concord NH 03305

            (603) 227-4120

            https://www.nh.gov/safety/divisions/dmv/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Avery Lacy Inc
            Business Management
            • Mr. George Albrecht Jr, President
            • Diana Davanzo, Vice President
            Contact Information

            Principal

            • Diana Davanzo, Vice President

            Customer Contact

            • Mr. George Albrecht Jr, President
            • Diana Davanzo, Vice President
            • Lydia Borges, Accountant
            Additional Contact Information

            Fax Numbers

            • (603) 888-3085
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/08/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a CPO 2019 Infiniti Q60 from Infiniti of Nashua on 1/19/2024 which listed a sale price of $26,500 if financed. I purchased the additional warranties and financed it through them to maintain the advertised price. I live in and would be registering the vehicle in **********. After agreeing to the terms in the office I signed the paperwork in good faith that the numbers we discussed were the ones on the contract. They later informed me that the tax they collected was short. After looking at the figures provided I noticed they included an additional $972 to the finance which were not attributed to anything. They informed me that it was by accident and would be refunded to me. NH has no sales tax on goods and services so the warranties should not be taxed when I register in ** because they were purchased in **. The bill of sale they provided me indicated a vehicle price of $30k+, which is why they said the tax collected was short. I verified with the ** DMV that the tax is only due on the price of the vehicle and not any additional warranties purchased. I have since then returned the warranties as I no longer have faith in the dealerships honesty regarding the terms I argued with them to send me the paperwork with the proper vehicle price listed so I can register it myself. My vehicle was towed on 4/2/2024 because the ** police stated they ran the temporary plates as well as the *** and it came back "no record". The temp tag on my vehicle was then confiscated for being "fictious" according to the police report. I informed them on 4/3/2024 of the vehicle being towed and informed them that I expect them to pay the towing and storage fees because of their error. They finally sent me the documents to register but the bill of sale still indicates a vehicle value of $30,366 and additional monies for warranties that have been refunded. I am unable to register with these documents and therefore unable to take my vehicle out of storage as it accumulates daily charges.

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ange S

            1 star

            07/31/2023

            BUYER BEWARE. We purchased our lease in February 2023. We purchased it from InfinitiFinance.com. We paid cash and took out a loan with our credit union for the remaining balance. InfinitiFinance.com did not complete the Title correctly and our local DMV kicked it back with a form that needed to be completed to ensure everything was legitimate. InfinitiFinance.com refused to complete the form even though the DMV told us they were legally obligated. Desperate we contacted Infiniti of Nashua to see if they could help. They indicated they could not because they did not sell us the car. The Infiniti Finance Director at the dealership contacted Infiniti Finance for us while we were at their physical location and the IF rep promised the issue was going to be resolved and IF would send the completed form within 2 business days. InfinitiFinance.com did not complete the form; we received nothing. When we called back, IF again refused to complete the form. The Finance Director at the local dealership told us if this continued to be an issue, to contact him and he'd see what he could do. Since we still did not have the completed form after 3 months, I sent the Finance Director an email asking for suggestions. We paid for this vehicle in full on 2/23/23. The Finance Director's resolution: Pay him $1386.00 to resell us the car (that we already own), and he would complete the form. So much for wanting to help!!!!! That was nothing more than EXTORTION! Why would we pay for a vehicle we legally OWN? The form needing completion looked exactly like the back of a title. Easy, right? The DMV just wanted to ensure the sale was legitimate. We found a resolution without INFINITI's assistance, thankfully. We were Infiniti customers for 9 years. Apparently, loyalty to their brand means nothing to this company. I urge everyone to be careful. This will be our last Infiniti!

            Local BBB

            BBB Serving New Hampshire

            BBB Reports On

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