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          1A Auto, Inc. has 1 locations, listed below.

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            Business Profile1A Auto, Inc.

            New Auto Parts
            BBB accredited business

            Contact Information

            200 Innovative Way STE 1350

            Nashua, NH 03062-5741

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            Email this Business
            (888) 433-3393

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            Customer Reviews

            4.31/5

            Average of 223 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            76 complaints closed in last 3 years

            27 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/11/2003

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            1A Auto, Inc. is an automotive parts distributor providing online ordering and delivery.

            Business Details

            Location of This Business
            200 Innovative Way STE 1350, Nashua, NH 03062-5741
            Email this Business
            BBB File Opened:
            2/8/2000
            Years in Business:
            24
            Business Started:
            2/8/2000
            Business Incorporated:
            2/8/2000
            Accredited Since:
            6/11/2003
            Type of Entity:
            Corporation
            Business Management
            • Mr. Richard Green, CEO
            Contact Information

            Principal

            • Mr. Richard Green, CEO

            Customer Contact

            • Mr. Merle Green, Director
            • Mr. Richard Green, CEO
            • Miss Nicole Cummings, Director of Customer Service
            • Miss Katie Lamy, Customer Service Supervisor
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            76 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/15/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a radiator on January 13 that their website claimed fit my 2009 ***** Silverado. Order confirmation 2MXA13NDOLK. Part number 1ARAD01319.Upon delivery, we pulled the radiator from the box trusting their website and were about to install it until we noticed it was too small. The original box was already damaged beyond reuse and we used the box from a local radiator that actually FIT as claimed. Images were taken showing the state of the STILL NEW RADIATOR and box before shipping them out.1A sent a return label, and after I sent the radiator back I heard nothing. Then after multiple emails I am told the part looks used and I am not getting my money back. So one of their employees claims it looks used so they get to KEEP the radiator AND my money. I know it was probably resold already. They offered no resolution and if I don't get my money back I will be filing a charge back in 2 weeks through my bank and I will provide them with the images I took. I have waited long enough and this is beyond disappointing. I will share my experience everywhere I can until I get a positive resolution.
            Read More
            Read 75 More Complaints

            Customer Reviews

            223 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robert V

            02/19/2024

            Wow, I broke the cruise control lever in my 2006 Toyota Matrix. I was searching for a replacement online and I thought I found it at 1A Auto, so I ordered it. I was not paying close enough attention. I received the blinker light control lever on the opposite side of the steering column. I went to the email to initialize a return for something that was completely my error. Fantastic experience! I will not be looking elsewhere for parts in the future
            Read 222 More Customer Reviews

            Local BBB

            BBB Serving New Hampshire

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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