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Business Profile

Model Maker

Minuteman Scale Models

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Model Maker.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered approximately $60.00 worth of product late last year and only recently discovered that they are apparently out of business. Not really sure about what to do here as the money has long been taken out of my checking account and it looks as if I'll never receive product. If the company comes back to life again in some fashion I would be happy to send all the relevant detailed information about the transaction, but at the moment no satisfactory resolution seems likely.

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 24, 2022, I ordered a number of Scalecoat paint items from Minuteman Models. It came to over $75. A couple of weeks later, after hearing nothing from the store, I emailed them asking if they were still open. I got a defensive email back wanting to know who was saying they were closed/closing. I talked to the owner on the phone and he said he was 4-8 weeks behind on shipping but he would get to it. After awhile I forgot about it till today. Had to research my accounts to find the transaction. Now, almost 3 months later, I find they are closed and must of been taking orders with no intention of shipping.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 31, 2022 I ordered paint products (Scalecoat Model paint) manufactured /distributed by this company. The amount of this order was $123.60 (including shipping) and it was paid through PayPal (Invoice ID c************49.1). I have tried to contact the company but their phone number, email, web page, and Facebook page are no longer active or in service. There have been postings on Facebook by members with the same concern and speculation that the company is no longer in business. Holy shops that have carried the product and have orders with the company have indicated that they have not received their orders. I would like to obtain a refund as no company should not charge for products until they know they can deliver them. I would like information on the status of the company. If this company has charged individuals and commercial companies for products that they are unable to deliver, I would like to know if legal action can be taken against the company and/or owner(s) and would like to be represented in such legal action.

Minuteman Scale Models is NOT a BBB Accredited Business.

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