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Business Profile

RV Services

Ron's Mobile RV Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purchase: 9/13/23 Amount Paid: $35,000 What the Business Committed to ******************* which included: *Window, *swivels, *havelock wool install, *box awning, *air conditioner, * AC ceiling package, *AC soft start, *Webasto 4k gasoline, *roof rack, *ladder mounted back door, *panels with fabric, *trim, *cabinets, *anti-slip rubber flooring, *electrical, *lithium batteries, *dual alternator, *trailer hitch, *trailer wiring, *Max *** speed in and out with remote, *2 small exhaust fans mounted, *T Track floor rails, *labor Nature of the dispute: 1. Electrical work was so poorly done that there are safety/fire concerns so we needed to redo it ourselves and ***'s did not respond to requests to fix or reimburse us for the work we had to do. 2. All items still haven't been installed including, but not limited to: awning, heater and ladder. 3. Work needs to be warrantied. Attempts to resolve the problem: ***'s has not responded to our requests to resolve the issues despite our repeated requests.Invoice Number: #******* Weh

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/15/22 Contract signed paid $3971.00 deposit w/ start date of May. (See attached) Start date put off several times over entire summer w/ may excuses that were acceptable (COVID, worker issues) Phone calls were rarely returned. We were paitent but meanwhile our RV continued to deteriorate (we live here). We have miles of text w/ these many excuses for not starting. When I finally called them for a refund we were answered with threats of too bad for you, we've dont this many times to people and you can sue us ect. Please see attached text from Ron's wife explaining this!!! Horrible people! We have these texts if you need any more details.

    Business Response

    Date: 03/29/2023

    Mr ***** is correct in somethings. We were hired to fix his camper, gave a deposit  of 3971.00 We had several  issues that developed thru the season, we had employee problems, Ron has eye issues and then the summer was gone. Due to lack of employees we had to shut down our road operation and we laid off our guys. We told Mr ***** that we intend to pay him back and we still plan to. Mr ***** had threaten us with court and we told him if thats what he wants to do then so be it, but court will just drag on and we would work out a payment with the court. We are sorry that we couldnt get it done but things happened beyond our control. We never threatened Mr ***** and we will be getting him his money back soon. 

Ron's Mobile RV Service, LLC is NOT a BBB Accredited Business.

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