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Business Profile

Information Technology Services

Connection

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

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Connection has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked Connection to stop calling and they continued. Then I called their home office and spoke with a sales manager to complain. The calls stopped for a while but have now resumed. Repeated calls and voicemails to my private cell number. Unwanted and never going to produce a sale with me because of how obnoxious they are with repeated calls. The calls even indicate that the sales weasel thinks I still work at a company i left in May of 2024. Obviously not smart enough to do basic research. I want all calls stopped for all reasons. Never contact me again.

      Business Response

      Date: 10/21/2025

      NOTE: While the complaint was submitted in August, I only received the complaint notice on October 15 when a US Mail letter was sent to me by the BBB. I have since determined that email communication from the BBB was being held by my company's email filter. 

      The person filing the complaint, ****** *********, formerly worked for one of our clients, ****************, and was a contact listed by the company. When Mr. ********* left ******* Services, the company did not communicate his departure. As a result, he continued to receive periodic outreach from Connection. Now that i received the complaint from the BBB, we have removed ****** ********* from the client record for ***************** Mr. ********* will no longer receive calls from Connection. Our apologies for the inconvenience.

      Customer Answer

      Date: 10/27/2025

       
      Complaint: 23715012

      I do not accept the business's response as a resolution to my complaint because it has been limited to **************** in their description.  I specified a complete cease and desist for all calls. There should NEVER again be a contact from anyone at this company for any reason, at any time to my personal mobile number or any other number associated with my name. Not for any company I have or will be connected to.  

      Sincerely,

      ****** *********

      Business Response

      Date: 10/28/2025

      To clarify, Mr. ********* appeared as a contact only once in our customer database, as an employee of Sentech Services. As I indicated, he has been removed from the database. He will no longer be contacted.

    • Initial Complaint

      Date:06/26/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Jun 23, 2024 Amount paid: $862.92 The business committed to provided iPhone 14 pro *** 1tb But they never fulfill the order and charge my card.I did call the business to solve the problem from customer service to VP but they were rude.The ad was seen on Slickdeals app

      Business Response

      Date: 06/28/2024

      The product ordered was a "limited supply" offer, unfortunately, the order was accepted and the credit card payment was processed just the last unit was removed from inventory. A refund was processed immediately. Connection explored other product options for the customer, but none were acceptable. Ultimately, Connection was able to secure another unit of the product and the transaction was completed.

      Customer Answer

      Date: 07/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******************

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 29, 2024, I attempted to purchase a license for my security camera from ************************** (a.k.a PC Connection). On March 7, 2024, I still did not receive the license for my security camera. I was in contact with Connection.com (a.k.a PC Connection) and told them on March 7, 2024 to cancel my order because I still did not receive the license for my security camera. After several emails back and forth, my credit card was illegally charged after I stated that I wanted to cancel my order because **** Communications provided me with other reputable authorized dealers. Due to a recent family event, I am just now seeing the illegal charge that was processed on March 9, 2024 from Connection.com (a.k.a PC Connection). Prior to the illegal charge, I spoke to customer service by phone and through email correspondence, that I did not receive the license. I also expressed my disappointment in the poor customer service I received regarding the missing license. Currently, as of March 16, 2024, I still have not received the license after they charged my card illegally.I am requesting a refund for the illegal charge. I no longer need a license from ************************** (a.k.a PC Connection).

      Business Response

      Date: 03/25/2024

      Connection appreciates the customer bringing this problem to our attention. There was miscommunication between Connection and the manufacturer of product purchased (i.e., license keys) related to whether the licenses had been provided to the customer. Based on communication from the manufacturer, Connection believed the license keys had been delivered to the customer, so ********************** proceeded with invoicing. After the invoice was sent, the licenses were delivered to the customer, but the order was cancelled by the customer that same day.

      ********************** has already initiated a return request through the manufacturer. The total value of the return is $98.43. Connection can process a credit if needed, however, we are trying to avoid more confusion for the customer by potentially issuing two credits.

      Connection apologizes for the confusion and any inconvenience.


      Customer Answer

      Date: 03/27/2024

       
      Complaint: 21444333

      I do not accept the business response as a resolution to my complaint because of their dishonest business practices. The camera license was never delivered to me. Hence, the reason why I kept notifying you via phone and email that I did not receive the camera license. Again, I never received a license from you before or after you "sent" an invoice to "the manufacturer."

      In addition, the total amount that needs to be refunded is $99.41, which includes tax. Please see the attached invoice receipt I received after purchasing the license through your website **************************.


      Sincerely,

      *****************

      Business Response

      Date: 03/27/2024

      Connection has approved a chargeback to the customer's credit card and received a confirmation. The total chargeback was $99.41 ($98.43 for the license + $.98 for tax).

      ********************** apologizes for the confusion and any inconvenience.

      Customer Answer

      Date: 03/28/2024

       
      Complaint: 21444333

      I do not accept the business's response as a resolution to my complaint because there was no confusion with this matter. Your company needs to own up for their dishonest behavior. Think about it. I requested to cancel my order for the camera license due to your business not fulfilling my order. Then two days later, your company charged my credit card for $99.41 without providing the license!

      Due to your dishonest business practices, I had no choice but to contact the Better Business Bureau for help with this matter.

      Sincerely,

      *****************

    • Initial Complaint

      Date:09/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order, ********, with connection which they called me to verify some information. They requested that I sent a wire transfer and that they could not fulfill the order via credit card. I sent the wire transfer and now they are telling me they can't fulfill the order. This company is extremely unprofessional. There is no reason my order can not be fulfilled. I want my order fulfilled or my money back in full.

      Business Response

      Date: 09/07/2023

      Connection did receive *** ******'s order and requested he pay via wire transfer because there was a hold on his credit card. Subsequently, we learned *** ****** is a reseller. Connection does not sell to resellers. As a result, we denied the order. We have been waiting to receive the wire transfer so we could refund his payment.  We just confirmed receiving the payment on September 6, so we are now processing a refund via check.

      Customer Answer

      Date: 09/07/2023

       

      ********** ********



      I do not accept the business's response as a resolution to my complaint because:  Refund for the order has not been received and connection is refusing to refund my fees for the wire transfer. At no point did they ask if I was a reseller (they are reselling this stuff too? like really? they aren't the manufacturer). I would happily have answered any questions. This error was due to their negligence in this order process, not mine. 

      Until I am refunded in full this complaint will not be considered closed. 




      Sincerely,



      ******* ******

      Business Response

      Date: 09/13/2023

      Connection Credit and Collections team is issuing a refund check including the wire transfer fee. The check will be mailed by Monday, September 18. Once the check is received, we hope the matter will be considered resolved.

      Best regards,

      Jeff F****

    Connection is NOT a BBB Accredited Business.

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