Business ProfileforMathnasium North Manchester

I hired Mathnasium to help my two children with their math struggles starting back on June 24th 2022. As of today I've paid them $4,243 to tutor my kids to pass in math in their 5th and 7th grade math. When we started last June it looked promising, I was told to be effective to bring my kids twice a week for an hour each time. I brought my kids on this recommended schedule only to find my kids still continuing to fall behind in math. I brought this to the attention of the owner Richard and he advised to link up with the kids school teachers (which would have been helpful on the front end) only for this to continue to hold my kids back. The math the kids were working on was from too far back in time and not the current issues they were having in school to pass. I would bring them every Tuesday and Thursday night from 4-5PM or from 5-6PM and they were still falling behind. Spending $529/month for two kids to fall behind in school for 7 months I had to halt services because I can't afford to send money after bad money that isn't helping my children succeed in school. Richard has now not only charged me for another month and wont give a full refund for this month since we will no longer be using Mathnasium but has also blamed me for my kids not succeeding more in math by not bringing the kids to Mathnasium more times a week. The kids also have other subjects in school so all of our time can not be fully consumed by Mathnasium. Seven months of two times a week for an hour each session of regular attendance should yield results. I'm not only dissatisfied by this company, but devastated to have invested so much money and time into something that didn't work. I feel lied to and taken advantage of and insulted by the owner. The ultimate horrible reality is that my kids suffered the most as a result of this scam company. I want my last month fully refunded or else my next stop will be the NH Attorney General.