Business ProfileforClear Choice Home Improvements, LLC

We put our trust in Clear Choice Home Improvements to replace our siding and install new construction windows in our home. We gave them a $10K deposit. We were told a project manager would get in touch with us for the final scope of work. The only time we heard from the company was a week later when they tried to take $25K more out of our account for materials. We didn’t allow them to take more money because they didn’t even know what materials to order. We told them they already had our deposit. They made an appointment for a project manager to come out for the siding & another appointment for someone to come out and measure the windows. They never showed up for the siding appointment. We called about the NO SHOW but had to leave a message. No one called us back. They did call the next week to reschedule the window measurement appointment but never addressed the NO SHOW appointment. On the contract the siding we were told we would get was a different siding listed and the finance company was a different finance company that we had applied to. We were only able to determine this after we received the contract in an email. We were never shown the actual contract the night of the signing. We cancelled our contract and requested our deposit back. We were told that we would not get our deposit back. We pointed out that the contract had some discrepancies. We were told that we forfeited our deposit when we cancelled the contract. It does not say anywhere in the contract that we would lose our deposit. We were told that it was a mistake on our part in reference to the contract and appointments. The appointment for the siding was tentative and it was never a set appointment. We were made to feel we were in the wrong. We were told by the salesman that the owner takes pride in his company and gives all his customers 100% guarantee. This is not the case. We are very disappointed in the way we have been treated. All we are asking for is our deposit back at this time.