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Business Profile

Property Management

Metropolis Property Management Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuous issues with cooling system in property. My apartment is on the top floor and it gets very very hot on these summer days between 80 and 90 in the apartment and it's almost unbearable to live here. Heat and cooling are included in the rent, and the windows on this property cannot open to use an AC. Myself and several other tenants have attempted to contact the property manager but ****** will not answer. The other staff with the rental company refuse to offer any type of help.

    Business Response

    Date: 08/18/2025

    On Saturday, August 16th we received notification that the air conditioning was out in multiple units. We immediately contacted the **** company and were waiting for a response. During this time, our Property Manager went onsite to see if he could resolve the issue himself. He was unable to.

    We finally received notification from the **** company on Sunday that they would not be able to be onsite until Monday. We notified the residents immediately regarding this.

    The ************ are currently onsite addressing the issue.

    Please note that we are at the mercy of subcontractors when these situations occur, just like you would be if you owned your own home. 

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rental property of metropolitan rental department asked me to violate a restraining order trying to contact a pass employer that sexually assaulted me and they have my 500 dollar deposit wouldnt return the deposit there address is ************************************************* I have all the Im messages they denied me the rental because i refuse to violate that restraining order the person number is ********** is the reality lady .i have the receipt i will call the office tomorrow

    Business Response

    Date: 04/15/2025

    Ms. ***** applied for a Tax Credit Property. Due to the stipulations of this property, we needed past employer information in order to qualify her. 

    The first text message Ms. ***** attached clearly stated that 1. We were not asking her to violate her restraining order and that we would reach out to the company and 2. We are returning her $500. We told Ms. ***** that we would contact her when the check was ready. We are a large company and it sometimes takes a couple of days for a check to be processed. Ms. ***** did not like this, so she filed an erroneous complaint and told us if she doesnt get it b6 a certain time, she was going to contact the State Police.

    We will contact Ms. ***** when her check is ready to be picked up. 

     

     

     

  • Initial Complaint

    Date:12/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When looking for apartments my boyfriend and I toured mystic knolls under this companys goffstown location. On the company website our property was and is still priced at $1600 a month. With our two dogs it would be an additional $100 ( $50 per dog) making the overall rent $1700 a month.The property manager was completely aware that this was what we thought the rent was when signing the lease for $1700. After signing the lease she said it would be an additional $100 on our rent to include the dogs making it $1800. This doesnt make sense as the listing is $1600 and the dog fee per pet is $50.When coming to her about this discrepancy she said the website is outdated; as a consumer you advertised one leasing price and charged something that was never discussed and only announced once the lease was signed. This is very misleading. We signed a lease based off of the advertisement on the website.

    Business Response

    Date: 12/04/2024

    Tenant signed lease, effective 12/1/24, on 11/26/24, giving her 5 days of free rent. She neglected to mention that in her complaint.

    She signed the lease stating that it was $1700. The pet fee of $100 was inadvertently left out.

    When the tenant contacted our office, we investigated it and got back to her on 12/3/24, letting her know that we would honor the $1700 and include the pet rent. She was appreciative. 

    In the tenant's attachment, she left out the part on the website that states that "Prices are Subject to Change" on our website. We have attached the corrected version here which she also acknowledged in an email to us. 

    The tenant is happy to move if she wants to get out of her lease. We feel like we have gone above and beyond to accommodate her and correct our mistake. 

  • Initial Complaint

    Date:04/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/15/24 my partner and I applied to ******************. Being as we are both 18 it is very difficult to find apartments that will even consider us, so we were thankful. Their application states that 3 separate fees are due at the time of submitting the application. One of those 3 fees was a $500 holding fee. We paid these fees to show them that we were serious in our application. In their contract it states that the holding fee is nonrefundable after 48 hours, however if your application is denied you will be paid back in full. After giving ********** the checks on 3/18 we awaited a response from them. We needed to be out of my previous residence by 4/1 and had applied to other apartments as well. We tried checking the status of our application 3 separate times, once on 3/21 and twice on 3/25 with no response. After that we were accepted by another apartment and still awaited **********'s response. We decided to take the other apartment as we had a hard move in date of 4/1, and decided we would go in person to ****************** to see what could be done. We took a few days to move in and also are working full time. Before having the chance to get to ********** we received a call from them saying we were accepted (4/12) and told them we had taken another apartment. We asked what would happen to our $500 deposit to which they said since we were accepted would not be refunded. We went in person on April 15th we were told the same thing. With our (limited) conversations with the Village at ********** we were very clear that we needed to be out of our current place by 4/1/24 and at no point did they state nor does the contract state that the "non-refundable" deposit is "holding our spot while an apartment opens". Since they took so long in getting back to us our hand was forced and now they want to 'steal' our money. It is hard enough in this current market to find an apartment (especially at our age), but with shady practices like this its near impossible.

Metropolis Property Management Group, Inc. is NOT a BBB Accredited Business.

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