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Business Profile

Orthodontist

Smilebliss Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached file in regards to this complaint as it cannot all be written within the character limit. Thank you.

    Business Response

    Date: 05/28/2024

    Thank you for your email.  Although I am unable to respond to specifics regarding this complaint due to federal HIPPA laws, I assure you that at Smilebliss, we strive to provide exceptional care and ensure every patient has a positive experience. We take all feedback seriously and are committed to continually improving our services.  We offer complimentary consultations, which is a good way for patients to find out if they are a good candidate for treatment, as not all are.  

    Customer Answer

    Date: 05/29/2024



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: 

    The fact that the business owner Dr. Amy B****** herself, will not reply directly or at all to this complaint or portions of the filed complaint shows that Dr. B****** is careless, ruthless and heartless. Dr. B****** nor her staff members will directly reply or comment on the behalf of my filed complaint which not only shows that I am indeed correct about this situation, that they are responsible and have done what was said in this complaint. There is no denials, however there is commentary from whoever answered, stating that this business strives to care for their patients and are professional. That is just a way for this business to blanket denial and not admit that they’re in anyway, shape or form, responsible for their own actions that they have done to me which is to cause me extreme emotional distress, mental agony and directly affecting my mental health. This business needs to be held responsible for their medical negligence, wrongful termination of a patient and should be held accountable for not addressing, commenting and nor taking responsibility or rectifying this situation. Dr. Amy B******, could easily reach out to me and sincerely apologize but nope, she’d rather hide behind a computer screen or not answer my text messages. It shows what type of person she is and what type of business she is running. It’s unfortunate and totally unprofessional, unacceptable and ruthless. Enclosed in this rebuttal, I have included Smilebliss and I original contract to start treatment. But also don’t forget, not only was there a contract put in place on paper, there was also a verbal agreement put in place to start receiving treatment from Dr. Amy B******. I also enclosed a HIPPA release authorization form for Smilebliss to disclose HIPPA medical records/information on my behalf to the BBB. Lastly, I have enclosed documents showing that Smilebliss offers 60% off their braces (the advertisement I saw on their website), a picture from Smilebliss website of Dr. Amy B****** confirming that she indeed does work for Smilebliss, and information pertaining to the actual reason for my patient termination which is inquiring as a consumer about her legal dispute involving a former employer. 



    Sincerely,



    ******* ****

    Customer Answer

    Date: 05/30/2024

    Smilebliss Orthodontics original written contract
    HIPPA Release Authorization for Smilebliss Orthodontics to release information to BBB

    An e-mail addressed to American Association of Ortho legal counsel 

    Business Response

    Date: 06/10/2024

    Due to HIPAA regulations, we are unable to discuss any specifics with the Better Business Bureau.  We have taken your feedback seriously and are committed to continually improving our services. 

Smilebliss Orthodontics is NOT a BBB Accredited Business.

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