Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Fence Contractors

Master Link Fence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of Master Link Fence tore down my chain link fence at ****************** in error as they were at the wrong property and were supposed to be removing the fence at ****************** I asked the owner of master link fence to restore my fence he damaged and removed in error but he refused and says he made a mistake -he continued removing my fence even after I advised him I own the townhouse and he told me I was confused and my landlord hired him to remove the fence I again explained there is no landlord I own the property and did not hire him to remove my fence. I called his business for resolution to have my fence restored and he blocked my phone number and refused to fix the fence he tore down without authorization-please assist with resolving this issue as the business inaccurately removed my fence and didnt *** the damage -they were not hired by me and should not have been on my property destroying my fence without permission and after I asked him to fix it and leave he refused thank you he has blocked my phone number so I am unable to contact him for resolution and he admitted it was his mistake and threatened me if I pursued further action saying Id be sorry

    Business Response

    Date: 07/29/2025

    Master Link Fence

    *****************

    *********************-29-25

    RE Complaint 236 13275-40843

    My Response As Follows: 

    Mrs. ***** is correct as far as servicing the repair @ ************************************* I did conduct a small repair as follows: I replaced 8' of top rail & reied 20' of top rail that was the evil extent of the repairs. I left her fence in better condition than it was when I arrived. 

    As far as destroying her fence that is completely irrational. I did apologise for being at the wrong house but I would restore the 8' section better than it was. I have been in business for 52 years and everyone of my customers are always satisfied with my work. 

    As for as me blocking Mrs. ****** I tried to talk to her on site however she was completely irrational and refused to talk to me. She called the police, they never came. I asked her to come out in 10 minutes to show her what I repaired, she refused. 

    As far as threanening, the only one threaening me was Mrs. ****** calling the poilice and threatening to sue me. 

    To sum up in the end, everyone makes a mistake now and then, not sure why my apology was not enough, especially since I left her fence (8') in better condition than before. I have mild cateracts (I am 72 yars old) and my vision is slightly blurry. 

    Thanks, ***

Master Link Fence is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.