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Business Profile

Event Ticket Sales

FeeFreeTicket.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18, 2023 around 5 PM, my wife, two kids, and I were evaluating whether we could purchase tickets to a Chicago Cubs game. Exploring several different websites, comparing fees and prices, an order was accidentally submitted for a game July 18, which we could not even attend. We immediately emailed feefreeticket.com to notify the company of the error. We then called. We were told feefreeticket.com would keep our money and they could not help us. We, of course, did not claim or use the tickets and feedreeticket.com would not credit the $329.95 charge to my credit card. By the way, contrary to their name and advertising, they also charged me a delivery fee of $9.95, which was part of what I was trying to figure out when my family member accidentally ordered the tickets on my phone and my credit card.

    Customer Answer

    Date: 08/24/2023

    Hello. I thank you for your efforts in this matter. After receiving from the company a negative response to my email and my phone call, in addition to posting my complaint with the BBB, I posted some negative reviews of the company in question. I had no response to any of it. I then disputed the company's charge with my credit card company and the company quickly thereafter refunded my money.

FeeFreeTicket.com is NOT a BBB Accredited Business.

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