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Business Profile

Mapping Services

TomTom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mapping Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My deviced offered TomTomgo one time fee free updates ( maps / live ) . Now TomTom is charging per monthly based. Please correct the expiration date of services and extend it to life time .

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incorrect web address showing on bing search. According to the Microsoft Blog, the data source for Bing Maps is TomTom. The website address for our business is not the correct one that has been listed. We would like the database updated with the correct information. Please reach out so we can resolve this issue.

    Business Response

    Date: 04/28/2023

    Dear TomTom Customer,

    This is Sagar from TomTom Customer Support, and I’ll be happy to help you today.

    I understand that your business address is showing incorrectly on the Bing map.

    TomTom maps and the address on our map can be verified using our MyDrive Route Planner. I request that you check your business address using the below link:
    ****************

    You will be able to add your business to our maps as a point of interest.

    I request that you perform the below steps to add the business to TomTom map.

    Open MapShare Reporter (****************)
    Zoom into your business location.
    Select the 'point of interest' image.
    Then select "Add."
    Place the green pin as accurately as possible at your business entrance location.
    Then complete the details for a new POI, putting your hours in the comments box.

    You can also refer to the below link for reference:
    **************************

    I hope this helps answer your concern.

    I wish you a nice day, and if you have further questions or concerns, you are welcome to contact us - we are happy to help.

    Take care of yourself and stay healthy.

    With kind regards,
    Sagar
    TomTom Customer Care Team

  • Initial Complaint

    Date:03/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my second TomTom device in 4 years both have broken charge ports. I only used the newest 5 times due to Covid. Impossible to get in touch with this company, all phone numbers disconnected, chat box does NOT work. Scam artists. Plus the system is totally hackable by corrupt police.

    Business Response

    Date: 03/31/2023

    Dear TomTom Customer,

    This is Sagar from TomTom Customer Support, and I’ll be happy to help you today.

    We apologize for any inconvenience caused to you since you mention that the device's charging port broke even though the device wasn't used much.

    We assure you that our device hardware is built to last longer, and you should never encounter such an issue if the device has been used only 5-6 times.

    Our devices come with a 2-year warranty, and we offer you a repair for the device if it is under warranty. However, it seems that the device was purchased four (4) years ago and is currently out of warranty.

    We might be able to offer you an out-of-warranty repair for the device. However, we will need to confirm the device model type using the device serial number.

    Following is the link to confirm if the device is eligible for a repair: *************************0

    Also, you can always contact us through chat and email using the following link: *************************9

    I hope this answers your concern.

    I wish you a nice day and if you have further questions or concerns, you are welcome to contact us - we are happy to help.

    Take care of yourself and stay healthy.

    With Kind Regards,
    Sagar
    TomTom Customer Care Team

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