Complaints

This profile includes complaints for BBSK Hospitality Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BBSK Hospitality Inc. has 2 locations, listed below.

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  BBSK Hospitality Inc.

  457 NH Route 16a Intervale, NH 03845

• 

  BBSK Hospitality Inc.

  P.O. Box 622 Intervale Resort Loop, Route 16A Intervale, NH 03845-0622

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A group of us stayed at Swiss Chalets Village Inn, with our host - ****** in June of 2023. It was a great location with beautiful scenery. We enjoyed it so much, that within a few weeks after returning home, we booked another week long getaway at the same location for the same timeframe in 2024. We booked our room for 4 occupants again, as well. We were quoted $89.10USD per night, plus $200USD for the extra people. Then we were charged all taxes, equaling $646.12USD. However, our 2 friends couldnt make the trip this year, so the price should have been $464.12USD +/- give or take a few cents for tax adjustment. It was again, a lovely stay with great weather and beautiful scenery. Once home, I checked my credit card statement. I was charged $150.USD twice, on top of the full price for the room, ($646.12 + $150 + $150 = $946.12 ). I have no idea what the 2 extra $150USD charges were supposed to representbut I was refunded the two $150USD charges ( $150 X 2 = $300USD ), but was still overcharged $200USD. Ive been emailing ****** almost daily. He says to contact his property manager, ****. Weve called **** and he refers us back to ******. I would suggest to pay close attention to the charges and pay with cash, if possible. I havent asked if they accept cash. I sent another email today, requesting to know the best time to call ******, as he seems to be out of the country a lot lately. I even requested that he could call us to get this straightened out soon I have images of our reservation as well as all of the receipts given to me credit card statement, too.

  Customer Answer

  Date: 06/25/2024

  *******************************

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Room 131 August 20th 2022
  I booked a room through Travelocity and spent $350 for a 1 night stay. Check in was at 3pm, I arrived right at 3pm on Saturday 8/20 to your manager Jay P**** who had already ran the credit card that was only supposed to be used for a hold. I did not want to use that card to pay- aside from that, upon entering the room it was hot, we needed to get ready for a wedding that started at 4pm so we turned the AC on there are only 2 settings on the AC unit f1 and f2 even turning the AC temp to 68 the room never got below 75. I was sweating and disgusting trying to get ready for a wedding. I asked if there was an iron in the room, there was but the cover that held the water in was missing and I was unable to use it as it spilled water all over the clothes. So after an 85 degree day and a night of dancing I was ready to go back to a cold room. To my surprise the room was still at 75 degrees. Being 1 in the morning and the office being closed there was no one to complain to. We gathered our bags and found another hotel. We came back to the hotel to let your manager know about everything and was only offered an apology and nothing further. Not even a partial refund for our troubles. He told us we would have had to complain the day before, which was impossible as we got back to the room at 1 am. Then told me that because I booked through Travelocity I needed to call them. Travelocity informes me that because I chose to pay on location that the hotel would be the one to refund. The agent called and spoke with Jay and he denied the refund stating that they checked the room and everything was in working order. The AC does in fact turn on but it does not cool the room.
  I am extremely disappointed and would like a refund or even a partial refund- I emailed the "owner" Sam, and still only received a response from the manger, Jay stating that I would have had to complain before check out- which I did and only got a TY for bringing to attention for next guest