Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Wigs

AJ's Wigs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a high end hair topper on 02.28.25 from AJ's Wigs. *** appeared to be very knowledgeable and I put my trust in him and his team. I was told the piece would be in ***** days. *** assured me with his personal guarantee that they would provide the very best service and make sure I was happy with the piece. I waited two and a half weeks and then called to see if my piece was in. I was told by ***** she'd have ***** call me back. Three days later I called in again. I was told my piece was in and made an appt to go have it fitted, tailored etc. It was supposed to be colored with multiple highlight, some reds, ****** etc. When I got to my appt. ***** had to look for the piece. She brought it out and it didn't look anything like what I ordered. Long story short, it took 4 appts(me having to leave work for) and 7 weeks for me to leave their with my piece. It never ended up being the exact colors I wanted. *** assured me he would color it himself but he didn't. I only took it then because Easter was in two days and I really wanted it for the holiday. 6 weeks in the topper became extremely dry. I spent the next few months and 5 appts, numerous texts and phone calls to try to get resolved. Several times ***** didn't return my calls or texts. Finally, ***** had me leave it with her for her to fix with a special method they used in cases like this. A week later when I picked it up (it was in a box) and got it home, it was in worse shape than before.*** offered to send a mailing label (since I couldn't take more time off of work and my daughter was in hospital with heart condition). I said I would try to drop it off. I was unable to so a couple of weeks later I asked for label to be ******* took 32 days for me to receive the label. At that point, I had had enough. All my trust is gone. They are unable to service the piece properly, very disorganized and say one thing but don't deliver. I want my money returned and I will return the piece.

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16th I placed an order online for a wig. To date I have not received the wig. I have called at least a dozen times and reached out on their social media. The first call was in June when they told me that they don't check their online orders. I was told it would be drop shipped to me. Three weeks later I called again and they said there was a mix up at the warehouse but it would be shipped right away. I have called multiple times with a different excuse every time. The last time they actually took my call they said they were concerned bout the color in the wig not being as advertised. I said I wanted it no matter the color. At this point I have already finished chemotherapy and I just want my money refunded. I have left messages on their answering machine and on FaceBook. They are no longer answering the phone when I call.

AJ's Wigs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.