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Business Profile

Property Management

Real Property Management Premier Network
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/30/23 residents of *** ******* ****** ***** ****** ***** ** ********** ** were notified that a new property mgt company was taking over Imperial Property Mgt out of Concord NH. The new company Real Property Management demanded rent payment by mail or tenant portal. Signing up was emailed as free and offered different payment options.We signed up for the portal and at no point wre told of any portal use fees. Once logged in a $5 tenant fee was assigned. In addition they say there is $2.49 charge for each check as of 11/1/23 and a 3.49% charge for credit or debit charges.In addition there will be maintenance chargs assessed of which the tenant will be unaware until after the service is rendered. The company is also demanding renters insurance ad there are widespread concerns the company may be involved in insurance scams. The proeprty management is based out of 10 quarry rd hooksett with a suite in a hooksett business plaza.Reaching out to the property manager Deb W**** results in no recourse. Just before posting the new property management company, 4 unidentified individuals entered my apartment having been given access by Imperial Property Management.

    Business Response

    Date: 11/06/2023

    I am sorry you feel that you have been misinformed.  Our client purchased the property on Monday 10/30.  Once we received confirmation from the new owner that the property had closed, we posted notices to all the tenants to inform them of the change.  The notification letter states “rent is to be paid to our office beginning November 1, 2023.  If you are currently behind on rent or need to speak to someone in the accounting department, please call 603-627-7368 regarding your rent payment.”  We received a call from you after hours on October 30th and we returned your call and left a voicemail the following morning when our office opened. We did not hear back until we received an email on 10/31 after hours.  We responded when we returned to the office in the morning.  You called back on Friday 11/3/23 and we spoke on the phone and answered your questions and explained our processes.

    We understand that a change in ownership/change in management takes time and we are always willing to speak with new tenants and help make the transition as seamless as possible.  There are no hidden fees.  As we had discussed on the phone, you are not required to use our online portal to pay your rent.  It is there for your convenience.  Banks and software companies all charge fees to do business and those fees are what you see if you make an online payment.  You are always free to mail a check to our office to pay your rent.  
    Always feel free to contact us.

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