About
Important information
- Additional Info:On 05/16/23, BBB Serving New Hampshire contacted Garnet Hill, Inc regarding the recent increase in complaint volume. Garnet Hill, Inc provided explanation that both their long-serving billing and shipping systems were replaced. Unfortunately, that change caused some issues that are being resolved by the business.
Garnet Hill, Inc explained that any issues with their systems would be resolved in the coming weeks and that they are aware of delays in processing refunds and returns. For the short term, many refunds will have to be returned by check which will increase the time it takes for customers to receive them.
Additionally, this increase in billing and shipping issues has created a surge in customers attempting to reach Garnet Hill directly, which has resulted in delays in the time it takes for consumers to receive a response by phone or email from customer support. A new group of customer service representatives are starting imminently to help address these temporary delays.
Garnet Hill, Inc anticipates that over the next few weeks the delays that customers are experience in refunds, shipping and customer contact will reduce and will not be a long-term issue.
Garnet Hill, Inc encourages consumers to be patient during this system transition and to reach out to customer service directly via email or phone:
[email protected]
(800) 622-6216
Overview
BBB Accredited Since: 10/21/2010
Years in Business: 48
BBB Accreditation & Rating
About This Business
Business Details
- Local BBB:
- BBB Serving New Hampshire
- BBB File Opened:
- 9/26/1991
- Business Started:
- 8/27/1976
- Business Started Locally:
- 2/3/1986
- Business Incorporated:
- 2/3/1986
- Type of Entity:
- Corporation
- Alternate Names:
- Garnet Hill
- Business Management:
- Ms. Katherine Nelson, Account Executive
Additional Contact Information
- Principal Contacts
- Ms. Katherine Nelson, Account Executive
- Customer Contacts
- Ms. Katherine Nelson, Account Executive
- Fax numbers
- Primary Fax: (888) 842-9696
- Additional Phone Numbers
- Other Phone: (603) 823-5545
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Business Categories
- Catalog Shopping, Online Retailer, Clothing
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.