Complaints
This profile includes complaints for Great North Property Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved into the apartments in May of this year (2023) within the first couple of days I realized the keys that the property manager (Shaina K***** gave me did not fit my mailbox. I called and left her a VM explaining the situation and weeks went by without a response. I then decided to go to her office in early June with the keys she gave me to exchange them, her receptionist told me she was not in and that she personally didn’t know where the keys were but gave me Shaina’s contact info again and told me to reach out. The receptionist also told me to call the post office. I went home and called Shaina again and left a voicemail, no response. I spoke to the company that helped me get the apartment in June/July and they told me to try Shaina again which I did with no response. In June I went to the post office as I was told the post office could change the locks. The post office said it would be $65 upfront. I said I would wait to ask the landlord at which I called her again-no response. In July Shaina sent an email to all residents about a laundry room in another building. I decided to send an email to her, which happened to be a couple days after I was injured badly due to the broken curb outside the apartment I addressed the injury and the mailbox situation, no response. A couple days later (now August) another gentleman Daniel S***** sent an email about parking lot while filling cc’ing Shaina. I decided to email them both in an email forwarding my last email addressing my injury and the mailbox situation and Shaina FINALLY responded telling me that the post office does not change locks and if I wanted new locks for the mailbox I would need to pay the property $75 in advanced. I then responded saying I never lost the keys I never had the correct ones so I do not believe this cost should fall on me. No response. I emailed again yesterday restating all the times I’ve reached out and that I do not have another 3 months to wait for her response. I need my mail.
Business Response
Date: 08/09/2023
Hello,
I am going to have one of our maintenance techs reach out to her and get this taken care of this week. I will make sure there is no charge for it.
I will speak with Shaina regarding this matter.
Thank you.
Justin G*******
Business Response
Date: 08/17/2023
Date Sent: 8/16/2023 4:30:29 PM
This was already taken care of actually.
key was replaced and handed to tenant.
my apologies for the mistake in earlier reply.
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