Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Foss Motors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2018 Jeep Wrangler from Foss Motors, Exeter, NH with my Co-Applicant Kathleen B****** on 02/01/2023. I haven't been able to register the vehicle because dealer failed to give me correct paperwork. Dealer is refusing to help me. They offer a rental but make it impossible for me to get rental because they want me to go to Exeter, NH to pick up rental and it has to be picked up before 5pm and I don't get out of work till 5pm. I have asked them to give me my deposit back since I can't register or drive the Jeep and they are refusing. I want to be able to register my vehicle so that I can use it to work and back. I been getting rides for the last 13 days. If I am unable to register vehicle I would like to get a refund so that I can buy a vehicle i can register.

    Business Response

    Date: 03/01/2023

    This complaint is incorrect. Foss Motors did give the customer all of the correct paperwork. The issue the customer had was with the MA RMV. It was an unresolved issue with the previous owner of the vehicle. At no point did Foss Motors refuse to assist the customer in resolving this issue, in fact Foss Motors went above and beyond to do so for the customer. There were multiple attempts to assist the customer with a loaner car, but the customer refused it every time. It was refused even when we offered to deliver it to the customers home or work on her schedule. During this process the customer was extremely difficult work with and apparently impossible to please or calm in the process.

    The vehicle is now registered, and Foss Motors will not be refunding the customer's deposit.

     

    Customer Answer

    Date: 03/08/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: The consumer did not provide BBB with a reson that their complaint was not resolved. 



    Sincerely,



    ********* *****

Foss Motors, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.