Complaints

This profile includes complaints for James R. Rosencrantz & Sons, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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James R. Rosencrantz & Sons, Inc has 3 locations, listed below.

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• 

  James R. Rosencrantz & Sons, Inc

  184 South Rd. Route 107 Exeter, NH 03833

• 

  James R. Rosencrantz & Sons, Inc

  PO Box 130 East Kingston, NH 03827-0130

• 

  James R. Rosencrantz & Sons, Inc

  212 Rockingham Rd Derry, NH 03038-4522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ******* I purchased a **** Deere Tractor S110 and rear bagger. Since I have purchase the tractor the bagger has not work right. The grass is flying out of the bagger and going all over me.Rosencrantz has been up here three different times.Replace part of the bagger,replace the whole bag and put a seal around it. Nothing has worked,they have a video of after they replaced the whole bag and still grass was coming out. The video was done by the technician by the name of Israel, he sent it over to his boss by the name of ****** who said that is not right. She was supposed to to look into it and call me but never did.Israel also took a video after the seal and still the same problem.Rosencrantz wants to take Ke the tractor in for measurements and supervisor from **** Deere to look at it. Also they want to try a different bag on it.I live 10 minutes from Rosencrantz and do not feel comfortable having them take the tractor. When I called the first time with the complaint and talk to ***** he said they were busy and short handed and would get back to me. Five weeks later did not call me, I had to call them back. The same problem with ****** and with the service ****** ****** with not calling you back. I am at this moment call ****** over a week ago, left a message and not receive a call back. The ownership has not even try to fix this problem. I am not going to leave my tractor with them and have a problem getting it back plus I live ten minutes away. I have also called ************** corporate head quarters and got no results, both putting it on each other. This problem is from day one of ownership and should not have to put up with it any more. My solution was give me a new tractor and bagger,the problem could be the design is off on the tractor. Or give me back the money for the bagger which I will keep. I will try and have someone modified the bagger. I am a repeat customer to ********************** and a senior citizen with under lying health conditions,should not deal with this

  Business Response

  Date: 11/20/2025

  The rear bagger is working as designed. We have been to his residence 3 times, it has not come into the dealership. Customer refused to let us bring this into the shop. ****** (Service manager) speaks with this customer at least three times per week. Customer and manager are in constant contact. We've warranty the complete bagger system. Installed a entire new bagging system at no charge the the customer. The real problem is that this customer is mowing grass that is 1/8th of inch tall, and surround by DIRT. Excessive dry conditions is proof. We also have video evidence of the extremely dry conditions. The Bagging System is designed to catch and bag grass, not fine particle and dirt. 
  
  We've communicated to the customer that we need to have this machine in our shop to properly diagnose at NO CHARGE, but customer is not willing to let us pick the machine up. Customer wants his money back and to keep the merchandise. This is not going to happen. 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/11/25, I purchased a **** Deere X350 lawn tractor from ************** online but they push the sale to the local dealer, which was James R. Rosencrantz *********** in *****, **. The selling price was $3,999.00. I am a platinum rewards members, which gave me $50.00 off the selling price. On 05/01/25, the same tractor went on sale for $300.00 less and now the platinum rewards members got $150.00 off, totaling the selling price to $3,549.00. This sale ended on 06/01/25.A lot of businesses honor discounts after something was purchased and I've been trying to get in touch with them to find out if they'd help me out. I called **** Deere the corporate office and spoke with ***** and filed claimed #******. He later got back to me and claimed he couldn't help me and referred me to where bought it. I spoke with the manager at the Rosencrantz **********, ** office but he said he couldn't help either and referred me to the district manager, ***** ******. I called him three times on 05/30/25 and left a voicemail once. He never answered or called me back. I called again on 06/10/25 and left another voicemail. He again never answered or called me back.I can't even get a hold of someone that will even have a discussion about whether I'd be entitled to the discount I missed out on so I was hoping BBB could help.

  Business Response

  Date: 06/11/2025

  The **** Deere Rewards Program provides discounts for Self Propelled equipment, however; the discounts starts after your first unit. Discounts start at units 2 thru 4 for Platinum-1 level discounts, units 5 thru 7 for Platinum-2 level discounts, and units 8 or more for Platinum 3 level discounts.

  04/10/2025 - Customer performed online registration for the Rewards Program. This qualified him for ZERO DISCOUNT w/ "Silver Level" status.

  04/11/2025 - Sale was initiated by customer via Buy Online with a Platinum-1 Level Discount ($50) for the final selling price of $3,949 

  05/01/2025 - **** Deere released a Deere Season Discount for X350 for $300 off.  After this transaction had already been completed. 

  06/10/2025 - Customer left voicemail 

  06/11/2025 - Customer went to ******************** without allowing a response time. (less than 24 hrs.)

  6/11/2025 - Dealership offered customer a $300 store credit for future use on Parts, Service, or anything else that we offer. 

  Additionally, Platinum Rewards members got a complimentary bump up to Platinum-3 level during the month of May, but members would have had to sign up before April 1st to qualify and this customer did not sign up until April 10th. Please note that these are Deere & Co. programs. We honor them and follow the guidelines of the programs. 

   

   

  Customer Answer

  Date: 06/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I purchased a new mower. After purchase waiting delivery told owner claimed my mower had to wait weeks for another. The salesman ******************* promised because of what the owner did I would recieve a free maintenance tune up in 2024. I have an email to prove that it was promised a pickup and a drop off. First call they sent a on site maintenance tech. He didnt do the service. Had me send him a copy of the emai. Said set it up for **** l sent it to the service guys phone. Since then They refuse to call back. Tried 4 times without reply. A 250 dollar value is the maintenance.

  Business Response

  Date: 06/27/2024

  Hello, 

  We have called **** several times, but he doesn't answer. Voicemail then picks up and states that "the voicemail box is full, and cannot accept any messages". This complaint has been escalated to the owner of the company, and the owner sent an email because when the owner called ****, he didn't answer and it went to voicemail - Which is full and cannot accept new messages. 

  In the email, the owner apologizes for his initial experience, and then offered a 2nd ************ of his machine - The owner also sent a text message stating to call back on that number. 

  Business Response

  Date: 06/27/2024

  email attached

  Business Response

  Date: 06/27/2024

  I would just like to add the **************** had never once dealt with the owner. He was dealing with the store manager, ***** Rosencrantz, which is not the owner. 

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a snow blower attachment for my tractor. I was sold the unit as "new 2023" it was missing parts so that it could operate. I received the parts 2 months later and found out at that time the unit was misrepresented and was actually a 2020 snowblower being sold as new.
  I have asked for a refund and they tell me I cannot return the unit. Ii intend to file a claim with the state attorneys office for misrepresenting product.
  
  I was also sold a defective bucket for my skid steer. this has not been replaced and has been almost three weeks with no resolution from the dealership.
  
  I want a refund for both units

  Business Response

  Date: 12/15/2023

  Customer called and claimed that the snowblower was too "heavy" for the tractor that he already owns, and he'd like to perhaps swap it out for a front mounted snowblower as this snowblower in question is a rear mounted three point hitch type. He was told that the warranty had started ticking away as this unit had been warranty registered with corporate. It was explained that the snowblower is now considered "used". He then claimed "oh, I didn't know this had a warranty - I thought I bought a left-over". The unit was in no way misrepresented. It was also explained that perhaps he could trade it toward a front mounted version, and that we would take care of him. 

  A replacement rock bucket was ordered as the first bucket he purchased is actually defective. The replacement bucket is scheduled to arrive today 12/15/23, and it was agreed that Rosencrantz would deliver the new bucket and pickup the old bucket at no charge to him. 

  The customer is not getting results within a 12hr time frame (factory shipping, and didn't like the snowblower answer), so now the customer is choosing avenues of defamation and spreading false information in places such as the BBB. 

   

  Business Response

  Date: 12/15/2023

  Please see the attached purchase order that the customer signed, which clearly states that the snowblower is a model year 2020.