Business ProfileforSouthers Construction Incorporated

I hired Southers in November of 2021 to replace my roof. As soon as the roof was done, I could tell there was something wrong with it - the shingles never laid flat. I was told that they needed time for the roof to heat up so the glue would activate (or something like that). When that didn't happen, I contacted them and a production manager came out. He verified something was wrong and the roof would need replacing. I waited to hear back from them and when I didn't, I contacted them again only to find out that person no longer worker there and there was no information - so they had to send someone else out. And then it happened again. And again. And again. They have sent someone out at least 4 times (it may be 5 times - I have lost count) all coming to the same conclusion - the roof was either done wrong or the material (underlayment) was defective. I have messaged them countless times, being told every time they are sorry this is happening and someone will get back to me. No one ever does until I start bothering them again. I had high hopes when they last production manager came by - but the end result was the same - nothing. I can't even file a warranty claim with Owens-Corning because I they will not provide me the necessary paperwork (warranty & paid invoice) which I have asked for several times. I have spent more time trying to chase these people down for a resolution and have tried to not get upset over it and give them the benefit of the doubt that they will make things right, but I can see that was a mistake. This whole situation has been more than frustrating and I think I have been patient enough. If they can't redo the roof and redo it correctly, I want my money back and I will find someone else to do the job. This has been beyond maddening.