Wholesale Electronic Supplies
Tradeport USA, LLCFind BBB Accredited Businesses in Wholesale Electronic Supplies.
About
About This Business
Products and Services
Business Details
- Local BBB:
- BBB Serving New Hampshire
- BBB File Opened:
- 5/2/2003
- Business Started:
- 3/1/2002
- Business Incorporated:
- 4/1/2002
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- TradePort USA
- Tradeport Direct
Additional Contact Information
- Customer Contacts
- Mr. Dwight Moore, CEO/Owner
- Fax numbers
- Primary Fax: (603) 692-2925
- Additional Email Addresses
- Primary:
Additional Information
- Refund and Exchange Policy
- TradePort 30-Day Limited Warranty
Every item purchased from TradePort is covered under a 30-day limited warranty against defects. TradePort's 30-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our discretion) of merchandise that has been confirmed as defective by TradePort. TradePort's limited warranty terms and conditions may vary by product.
Product Return
Any shortages, missing or damaged items must be reported within 48 hours of receipt of shipment. All returns must have an RMA number before they are returned to us. If product is received without an RMA number it will not be processed. An RMA number can be obtained by emailing [email protected] or calling 603-692-2900. After the warranty period has expired, please contact the manufacturer or authorized repair center to resolve any problems with your equipment.
Product Condition
Items must be returned in the same condition as shipped from TradePort. Items returned in damaged or unacceptable condition will be returned to the customer without exchange. Condition will be assessed at the discretion of TradePort.
Shipping
We must receive the returned item within 10 days of issuing the RMA, or we will cancel the RMA and refuse the return. Include a copy of your invoice or payment receipt in the box including RMA number, customer name, address, phone number and a brief description of why the item is being returned. Print the RMA number on at least one (1) side of the package. Packages without a visible RMA number will NOT be accepted. Customer is responsible for shipping and handling charges incurred during item return. Use the most convenient means of shipping. Insurance is recommended. Shipping and handling charges are non-refundable.
Exchanges
For products returned in accordance with this warranty, a replacement item will be shipped out within 48 hours from the date we receive the return. If the returned product is not in stock, the customer has the following options:
Customer can wait until product becomes available
Customer can replace with another product of similar or equal value
Customer can replace with another product of greater value for an additional cost
Customer can request a credit towards a future TradePort purchase
Terms & Conditions
A 15% restocking fee will be assessed by TradePort on a "per-item" basis for product returned for the following reasons:
Customer did not want product for any reason
Customer refused delivery of product
Product is returned without functionality defect(s)
Product is returned missing one or more accessories and/or components
All non-product related fees (shipping, handling, transaction, payment processing and insurance) are non-refundable.
NOTE: TradePort scans and logs the serial numbers of all outbound products. Any returned product will have the serial number matched against that of the original item shipped to the customer. Fraudulent claims will immediately be reported to the appropriate authorities.
http://www.tradeportusa.com/tradeport-warranty - Business Categories
- Wholesale Electronic Supplies, Online Shopping
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.