Reviews
Customer Review Ratings
Average of 174 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKenneth C
Date: 02/01/2023
1 starVery outrageously over priced for the work they do.
Recently had work done from them thinking they are fair with their pricing to find out after the fact they charged me double what anybody does.
I do not recommend them to anybody.
Paul The Plumber
Date: 02/03/2023
Hi *******, thank you for expressing your concerns, hopefully I can address them here. We are priced the way we are for numerous reasons, but ultimately it comes down to what it costs us to deliver a high level of service for customers. It’s true that smaller, or one man operations can be cheaper, but we do business differently, and have found that thousands of homeowners in NH see tremendous value in the way we operate. Good questions to ask when you’re considering going with a cheaper company; Will they be available for me when I need them? Can I trust that they’ll show up on time, and complete the work when they say they will? Has the person who comes to my home been background checked? Are they competent and knowledgeable on how to fix my problem? Do they offer the same guarantees and warranty on their work, and actually stand by them? Do they properly compensate their employees with fair wages, benefits, and health insurance? At Paul The Plumber we try to create a customer experience that goes beyond just the job itself. In order to do that, and answer “yes” to all the questions above, there are added costs, but we truly believe that it is the right way to do business.Review fromDavid R
Date: 01/19/2023
5 starsOn Jan. 16 2023 Technician Mike E. and Assistant Technician Tyler S. came for an annual inspection. What made me impressed with them is their knowledge but also their kindness.
I just had a heart pacemaker implant. They voluntary shovelled some snow from my steps (before they knew of my medical condition). Before leaving they shovelled around our cars.
They were courteous and went above expectations.
Thank you,
***** ******Paul The Plumber
Date: 01/20/2023
Thank you for taking the time to leave us a review, ****! We're thrilled to hear you were happy with Mike and Tyler, and thank you for sharing the kind acts they showed. Thank you for your busniess!Review fromJay S
Date: 12/19/2022
5 starsPaul is awesome. We had a sensor issue and he came right out and took care of it asap. Thank you!Paul The Plumber
Date: 12/20/2022
Thank you for taking the time to leave us a review, we're thrilled to hear you were happy with Paul. Thank you for your business!Review fromSusan F
Date: 12/07/2022
5 starsCaleb A did a great job redesigning my old shower. He was friendly and knew his craft very well. Did a complex job very efficiently and left the bathroom the way he found it. Thank you, Caleb!Paul The Plumber
Date: 12/07/2022
Thank you for taking the time to leave us a review, *****! We're thrilled to hear you were happy with Caleb. Thank you for your business!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.